As part of the efforts to improve the organizational culture and the ways of responding to grievances, the Office of the Ombudsman for United Nations Funds and Programmes is increasing the capacity for mediation services through its Mediation Unit. This strengthened capacity will allow staff of the five UN organizations (UNDP, UNFPA, UNICEF, UNOPS, and UN Women) to raise concerns and issues informally to a confidential, independent body, and have these issues addressed in a faster, less intrusive way.
The Mediation Unit comprises of a dedicated team of mediation practitioners that manage mediation activities and cases for UNDP, UNFPA, UNICEF, UNOPS, and UN Women.
As part of this enhanced capacity, the Office of the Ombudsman has developed a Global Mediation Panel consisting of external on-call mediators approved by the Office of the Ombudsman who will mediate workplace disputes involving the five UN organizations as they occur.
If you are interested in mediation resources, please visit our website at fpombudsman.org/what-we-do/mediation
Please feel free to reach out to the Mediation Unit if you have any questions about mediation services:
Mushegh Manukyan, Mediation Specialist and Manager of the Mediation Unit
Maria Migoya Fernandez, Mediation and Conflict Resolution Officer
Mediation Unit of the Office of the Ombudsman for United Nations Funds and Programmes
304 East 45th Street
6th Floor, Room FF-671
New York, NY 10017
Telephone: +1 646 781 4083
Fax: +1 212 906 6281