Mediation Unit / Global Mediation Panel

As part of the efforts to improve the organizational culture and the ways of responding to grievances, the Office of the Ombudsman for United Nations Funds and Programmes is increasing the capacity for mediation services through its Mediation Unit. This strengthened capacity will allow staff of the five UN organizations (UNDP, UNFPA, UNICEF, UNOPS, and UN Women) to raise concerns and issues informally to a confidential, independent body, and have these issues addressed in a faster, less intrusive way.

The Mediation Unit comprises of a dedicated team of mediation practitioners that manage mediation activities and cases for UNDP, UNFPA, UNICEF, UNOPS, and UN Women.

As part of this enhanced capacity, the Office of the Ombudsman has developed a Global Mediation Panel consisting of external on-call mediators approved by the Office of the Ombudsman who will mediate workplace disputes involving the five UN organizations as they occur.

If you are interested in mediation resources, please visit our website at fpombudsman.org/what-we-do/mediation

Please feel free to reach out to the Mediation Unit if you have any questions about mediation services:

Mushegh Manukyan, Mediation Specialist and Manager of the Mediation Unit
Gergely Varga, Mediation and Conflict Resolution Officer

Mediation Unit of the Office of the Ombudsman for United Nations Funds and Programmes
304 East 45th Street
6th Floor, Room FF-671
New York, NY 10017
USA

Telephone: +1 646 781 4083
Fax: +1 212 906 6281
Email: mediation@fpombudsman.org

Programs and Updates

After having delivered the successful “A Conversation with the Mediator” programme in nearly all countries around the globe, the Mediation Unit is expanding the ways it supports a workplace culture grounded in respect, psychological safety, and open communication and introduces a new series of training events titled “Group Mediation for Teams”. This service reflects a shared commitment to addressing conflict thoughtfully and transforming challenging experiences into opportunities for learning, growth, and stronger working relationships. Where possible, the program will provide a unique opportunity to staff to meet the members of the Global Mediation Panel based in their countries. No registration is needed for participation in the training part of the program. However, if you’d like to have a confidential conversation with us, please email us at mediation@fpombudsman.org, and we will be happy to schedule a meeting.

The agenda and the schedule of the sessions will be communicated to the participating country offices and HQ teams of the five organizations. If you have any questions, please do not hesitate to reach out to the Mediation Unit.

You can find the flyer of the program here.

To view the profiles of the Mediators of the Global Mediation Panel, please register below using your official email account. If you have any questions regarding the Global Mediation Panel mediators or encounter difficulties when accessing the page, please contact the Mediation Unit.

Global Mediation Panel