Useful Information

Terms of reference

Our terms of reference

English (PDF) Spanish (PDF) French (PDF)


A guide to resolving disputes

Information brochure on how to resolve disputes of the United Nations Administration of Justice

English (PDF)

Report of the Redesign Panel

Report of the Redesign Panel 2006 containing the findings and recommendations on the United Nations System of Administration of Justice

English (PDF) Spanish (PDF) French (PDF)

Respectful Workplace Advisors (RWA)

Conflict resolution initiative where staff members guide their colleagues and help in looking for options on available conflict resolution resources in the organization

• Programme description                                         • RWA Programme Pilot, 2007

English (PDF)                                                              English (PDF)

Standards of Practice & Best Practices

Information from the International Ombudsman Association (IOA) intended to provide guidance to Organizational Ombudsmen in practicing to the highest level of professionalism possible

• Standards of Practice                                              • Best Practices guide

English (PDF) Spanish (PDF) French (PDF)               English (PDF)

Standards of Conduct for the International Civil Service

Information on the Standards of Conduct from the International Civil Service Commission

English (PDF) Spanish (PDF) French (PDF)

Issue definitions

Categorization of issues that contract holders have raised

English (PDF) Spanish (PDF) French (PDF)

This is how it works

Overview of how it works to contact the Office of the Ombudsman to resolve a workplace-related conflict

English (PDF)