Terms of reference
Our terms of reference
English (PDF) Spanish (PDF) French (PDF)
A guide to resolving disputes
Information brochure on how to resolve disputes of the United Nations Administration of Justice
English (PDF)
Report of the Redesign Panel
Report of the Redesign Panel 2006 containing the findings and recommendations on the United Nations System of Administration of Justice
English (PDF) Spanish (PDF) French (PDF)
Respectful Workplace Facilitators (RWF)
Volunteer peer to peer conflict resolution resource for personnel available in their duty station.
• Terms of Reference
English (PDF) Spanish (PDF) French (PDF)
Standards of Practice & Best Practices
Information from the International Ombudsman Association (IOA) intended to provide guidance to Organizational Ombudsmen in practicing to the highest level of professionalism possible
• Standards of Practice • Best Practices guide
English (PDF) Spanish (PDF) French (PDF) English (PDF)
Standards of Conduct for the International Civil Service
Information on the Standards of Conduct from the International Civil Service Commission
English (PDF) Spanish (PDF) French (PDF)
Issue definitions
Categorization of issues that contract holders have raised
English (PDF) Spanish (PDF) French (PDF)
This is how it works
Overview of how it works to contact the Office of the Ombudsman to resolve a workplace-related conflict
English (PDF)
Brochure
A one-pager brochure of the Office of the Ombudsman and how it works
English (PDF)
