The Mediation Unit of the Office of the Ombudsman is currently designing an arbitration project, more information about which will be available on the website soon.
As part of its efforts to improve ways of responding to grievances, the Office proposed in its 2019 Annual Report (consistent with its Annual Reports of 2017 and 2018) that, on an interim basis, “the five [funds and programmes] organizations support the development of a specialized training programme and the provision of other arbitration access services.” To that end, the Office periodically conducts global arbitration webinars to raise awareness of the complexities involved in the arbitration proceedings and the benefits of informal resolution.
As per its mandate that includes “address[ing] work-related issues through … providing … information”, “exploring a range of options,” and “advising and mak[ing] suggestions or recommendations, as appropriate, on actions needed to settle conflicts” (see para 3.15-3.16 of the ToR, ST/SGB/2016/7) the Office provides information, inter alia, related to arbitration as one option to resolve disputes involving non-staff personnel and explores informal options to settle those. In addition, the Office encourages parties to seriously consider mediation prior to resorting to arbitration.
To learn more about mediation and its benefits, please visit our mediation page. You can find useful materials on mediation, including a mediation guide, mediation newsletters, interviews by our mediators within the “Peace at work” project, the profiles of our mediators, and much more.