The Office of the Ombudsman is delighted to introduce its training curriculum which includes some new additions aiming to help all staff to hone their conflict-management skills.

Our trainings focus extensively on various aspects of communication and are designed to suit the needs of all, in different time frames.

The most popular of our courses is a half-day workshop on ‘Challenging Conversations at Work (and Beyond)’. People often tend to refrain from engaging in difficult conversations, which results in the problems simply growing bigger. This workshop focuses on practical approaches to key aspects of communication and fundamental human concerns, giving you an opportunity to learn powerful ways of turning challenging conversations into productive ones, be it professional or personal.

A recent addition to our curriculum includes a one-day programme on ‘Civility and Respect at Work’ which provides an introduction to the ‘Non-Violent Communication” model and explores aspects of social and emotional intelligence. You will learn how to practice compassion and empathy in emotionally charged conversations to become more effective in conflict prevention and resolution.

Another one-day programme, ‘Mediation: The Right Choice at the Right Time’ has been designed to provide concrete examples of:  the mediation process and how it works, how to prepare for mediation, and what to expect throughout the process. It will also help you to understand better your role as a party to mediation.

Lastly, we have introduced a two-day conflict management training which is divided into four half-day sessions that can be taken either consecutively or at different times. It focuses on learning different mechanisms of conflict resolution and their application in a workplace context. One of the key objectives of the training is to help the staff in developing basic mediation competencies, and we highly recommended this training to those in a supervisory role.

Challenging Conversations at Work

Next session: Coming soon

Everyone has to deal with emotionally charged conversations, whether professional or personal. Come and learn from our experienced professionals ways to deal effectively with challenging conversations rather than avoiding them. This workshop is recommended to all staff.

Duration:  One day;   Brochure:  [Eng]   

Civility and Respect at Work

Next session: Coming soon

Civility and respect are foundations of positive work relationships and are consistent with United Nations values and competencies. Come and learn from our experienced professionals in depth about social and emotional intelligence.

Duration:  One day; Brochure:  [Eng]    

Negotiation Training Event

Next session: Coming soon

Consciously or unconsciously, we are negotiating with others at all times, from very small to very important things in our lives. Most people think of Negotiation as an art, if not as a natural talent that cannot be transferred. Truth is that Negotiation can be learned. Also, while experts suggest at times very different techniques to be more effective at negotiation, the best scholars and practitioners agree that most negotiators make the same mistakes over and over. Come and learn how to prepare for effective negotiation and avoid the negotiator’s most frequent mistakes, what integrative bargaining really means, and why a failed negotiation is not just when there is no agreement, but also when both parties leave something, and at times a lot, on the bargaining table.

Duration:  One day   ;  Brochure:  [Eng]    

Mediation:  Key Principles and Techniques

Next session:  Coming soon

Though conflict at work is inevitable, with a proper understanding of the princi-ples and skills of mediation, it can be managed, and often resolved, more effec-tively. Join us for a day of intensive learning from our experts through direct experience, observation, enhanced practice and reflection.

Duration: One day; Brochure:  [Eng]  

For questions or comments related to the training please send an email to: