The Office of the Ombudsman is delighted to introduce its training curriculum which includes some new additions aiming to help all staff to hone their conflict-management skills.

Our trainings focus extensively on various aspects of communication and are designed to suit the needs of all, in different time frames.

The most popular of our courses is a half-day workshop on ‘Challenging Conversations at Work (and Beyond)’. People often tend to refrain from engaging in difficult conversations, which results in the problems simply growing bigger. This workshop focuses on practical approaches to key aspects of communication and fundamental human concerns, giving you an opportunity to learn powerful ways of turning challenging conversations into productive ones, be it professional or personal.

A recent addition to our curriculum includes a one-day programme on ‘Civility and Respect at Work’ which provides an introduction to the ‘Non-Violent Communication” model and explores aspects of social and emotional intelligence. You will learn how to practice compassion and empathy in emotionally charged conversations to become more effective in conflict prevention and resolution.

Another one-day programme, ‘Mediation: The Right Choice at the Right Time’ has been designed to provide concrete examples of:  the mediation process and how it works, how to prepare for mediation, and what to expect throughout the process. It will also help you to understand better your role as a party to mediation.

Lastly, we have introduced a two-day conflict management training which is divided into four half-day sessions that can be taken either consecutively or at different times. It focuses on learning different mechanisms of conflict resolution and their application in a workplace context. One of the key objectives of the training is to help the staff in developing basic mediation competencies, and we highly recommended this training to those in a supervisory role.

Challenging Conversations at Work

Next session:  Check back for information in our fall 2018 session” .

Everyone has to deal with emotionally charged conversations, whether professional or personal. Come and learn from our experienced professionals ways to deal effectively with challenging conversations rather than avoiding them. This workshop is recommended to all staff……………..

Brochure:  [Eng]    [Fr ]   [Sp]

Civility and Respect at Work

Next session:  Check back for information in our fall 2018 session” 

Duration:  One day

Civility and respect are foundations of positive work relationships and are consistent with United Nations values and competencies. Come and learn from our experienced professionals in depth about social and emotional intelligence………………………..

Brochure:  [Eng]    [Fr]    [Sp]

Conflict Management for Leaders

Next session: Check back for information in our fall 2018 session.

Duration:  Two days

Everyone in a supervisory position must deal with conflict in the workplace. Seasoned mediators of the Office of the Ombudsman for United Nations Funds and Programmes will show you how to be more confident and effective in helping people (including yourself!) involved in conflict.

Brochure:  [Eng]    [Fr]    [Sp]

Mediation – Right Choice at Right Time

Next session:  Check back for information in our fall 2018 session.

Duration:  One day

Conflict is inevitable but professional mediation can resolve it in an informal, confidential, safe and constructive way. Join us and learn from our experts how you can benefit from mediation to transform workplace conflict into a positive force.

Brochure:  [Eng]    [Fr]    [Sp]


For questions or comments related to the training please send an email to: