An explanation of the basic elements of the UN internal justice system as well as practical information for staff can be found in the brochure A guide to resolving disputes. The Office of the Ombudsman recently hosted a webinar on understanding the informal and formal mechanisms for resolving workplace disputes in UNDP. A recording of the webinar can be found in our media center
Please note that the Ombudsman does not conduct formal investigations. The Ombudsman can help individuals identify and refer the issue to the appropriate places in the organization for formal investigation and record.