Annual Reports

The Ombudsman Office prepares an annual report reflecting the type and number of grievances handled as well as recommendations for changes in policies and procedures, in particular where systemic issues have contributed to the problem.

Annual Report Cover 2016

2016

The Office of the Ombudsman for United Nations Funds and Programmes provides informal workplace conflict resolution services to the workforce of the United Nations Development Programme (UNDP), United Nations Population Fund (UNFPA), United Nations Children’s Fund (UNICEF), United Nations Office for Project Services (UNOPS) and United Nations Entity for Gender Equality and the Empowerment of Women (UN Women).

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Picture of Annual Report

2015

The Office of the Ombudsman for United Nations Funds and Programmes is the informal grievance mechanism for staff members and non-staff personnel of UNDP, UNFPA, UNICEF, UNOPS and UN-Women, to whom it  provides confidential and impartial assistance to facilitate informal resolution of workplace disputes and issues. Services provided include listening, coaching, shuttle diplomacy, negotiation, and mediation.

French and Spanish versions to be available soon!

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2014

The period 1 January 2014 to 31 December 2014 marked the last full year of the mandate of the current Ombudsmen for the United Nations Funds and Programmes.  An Ombudsman for the Funds and Programmes serves for up to five years in total and provides impartial, independent and confidential conflict-resolution expertise.

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2013

The Office of the Ombudsman is mandated to address conflict informally within the five funds and programmes that is serves by providing an independent, confidential safe space to discuss problems in the workplace and to surface underlying systemic issues.

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2012

The year 2012 marked the tenth anniversary of offering ombudsman and mediation services to the Funds and Programmes.

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2011

The period 1 January 2011 to 31 December 2011 marked the first full year in service of the Ombudsmen for the Funds and Programmes, Ms. Mame Diagne and Mr. Helmut Buss.

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2010

The new system of the administration of justice in the United Nations took effect on 1 July 2009. In this context, the integrated Office of Ombudsman and Mediation Services (UNOMS) comprises three pillars: the United Nations Ombudsman, the Ombudsmen for the Funds and Programmes and the Ombudsperson of the United Nations High Commissioner for Refugees.

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2009

The year 2009 provided opportunities to consolidate a common framework for expanding ombudsman services to offices in headquarters and the field.

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2008

In accordance with General Assembly resolution 62/228, the integrated Office of Ombudsman and Mediation Services worked throughout 2008 in various areas to harmonize processes and review systemic issues in a more rigorous way.

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2007

The Office of the Joint Ombudsperson (OJO) began the period 1 January 2007 to 31 December 2007 looking forward with enthusiasm to consolidating the past years’ experiences and to a number of changes that would contribute to improving its services worldwide.

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2006

The report on the activities of the Office of the Joint Ombudsperson for the period 1 January 2006 to 31 December 2006 covers a number of important milestones.

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2005

The report on the work of the Office of the Ombudsperson for the period 1 August 2004 to 31 December 2005 shows that the number of staff seeking the services of the Ombudsperson remained at about the same level as during the preceding period

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2004

In the second year of the operation of the Office of the UNDP/UNFPA/UNOPS Ombudsperson, over 498 staff members at all levels sought the services offered by the Office.

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2003

The present report covers the activities of the Office of the UNDP/UNFPA/UNOPS Ombudsperson for the period 1 June 2002 to 31 July 2003.

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