Donna Douglass-Williams

Consultant – Ombudsman

Tel:  +1 646-781-4083;

Donna Douglass Williams has over twenty years professional experience as an organizational ombudsperson, mediator and facilitator.  Donna served as the inaugural Ombudsperson for the Green Climate Fund (GCF), the organizational funding mechanism for the United Nations Framework Convention on Climate Change, headquartered in Songdo, South Korea, and is the former Director of the Ombuds Program at M.D. Anderson Cancer Center, where she led Ombuds services including conflict coaching, mediation, and training to M.D. Anderson’s 20,000+ faculty, staff, trainees and students. Donna previously held the position of Ombudsperson for the World Health Organization (WHO) in Geneva, Switzerland serving WHO and UNAIDS staff in various duty stations worldwide. Her professional experience also includes work as a corporate attorney for Equifax Inc., Ombudsperson at Georgia State University (GSU), and systemwide mediator and mediator coach with the Consortium on Negotiation and Conflict Resolution in the GSU College of Law. While at Georgia State University, she was the recipient of the Marian Wright Edelman Award for outstanding administrator.

Donna’s experience as an ombudsperson, attorney, mediator, trainer, facilitator, and presenter includes work in North America, Europe, Asia and Africa. She is a member of the International Ombudsman Association, Network of Ombudsmen of the United Nations and Related International Organizations (UNARIO), the Association for Conflict Resolution (ACR), the American Bar Association (ABA), and is a Certified Organizational Ombudsman Practitioner. Donna holds a bachelor’s degree in Accounting from Purdue University, and a law degree from the University of California, at Davis King Hall School of Law.  In addition to her work with the Funds and Programmes, Donna is also the Ombudsperson at UConn Health, the University of Connecticut’s integrated academic medical center in Farmington, Connecticut, USA.