Mission and ToRs
Our Office provides confidential and informal dispute resolution services to personnel from UNDP, UNFPA, UNICEF, UNOPS, and UN Women. We offer a safe and neutral space to discuss workplace concerns and explore options for addressing conflict.
Our Office, which opened in 2002, operates independently from the administration and does not take sides in disputes. We listen to your concerns and support you in identifying constructive ways to address workplace issues. This may include clarifying policies and procedures, exploring possible options, mediating disputes, researching relevant information, or connecting you with other appropriate resources within the organization.
In addition to supporting individuals, we help identify systemic issues affecting the workplace and make recommendations to address the root causes of conflict across the organizations we serve.
Terms of Reference
Terms of reference for the Office of the United Nations Ombudsman and Mediation Services, updated in 2016