Listening and Discussing Options
The Office of the Ombudsman is a confidential and neutral space where you can speak freely about any workplace concern, without fear of judgment or reprisal.
According to the Terms of Reference of the Office (ST/SGB/2016/7), no staff member who brings and pursues an informal resolution of conflict shall be subject to any reprisal, whether threatened to be taken or actually taken. If something at work is weighing on you, you do not have to face it alone.
When you contact our Office, one of our team members will be assigned your case and will meet you in person or virtually. They will listen carefully and take the time to understand your situation, including not only the facts but also how it is affecting you.
From there, the assigned member will help you explore the options available to address your concern. This is not about telling you what to do. It is about helping you gain clarity, consider different perspectives, and understand the possible paths forward, both informal and formal. The potential outcomes of each option are also discussed confidentially.
The Office of the Ombudsman does not take sides, does not make decisions for you, and does not report to management. What you share stays confidential. The only exception to strict confidentiality is when, as determined by the Office, there appears to be an imminent risk of serious harm and when there is no other reasonable option for confidentially handling the matter.
The audio story below brings this service to life through an illustrative case scenario.
Audio story