{"id":3790,"date":"2020-09-24T14:47:46","date_gmt":"2020-09-24T14:47:46","guid":{"rendered":"https:\/\/fpombudsman.org\/what-we-do-2\/mediation\/"},"modified":"2024-09-19T13:19:10","modified_gmt":"2024-09-19T13:19:10","slug":"la-mediation","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/what-we-do-2\/la-mediation\/","title":{"rendered":"La M\u00e9diation"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=”.vc_custom_1612964064862{margin-bottom: 25px !important;}”]<\/p>\n

Qu’est-ce que la m\u00e9diation?<\/h2>\n

La m\u00e9diation est un processus confidentiel de r\u00e8glement des diff\u00e9rents, dans lequel un tiers professionnel neutre – le m\u00e9diateur – aide les parties \u00e0 engager une conversation constructive, \u00e0 discuter de probl\u00e8mes, \u00e0 exprimer leurs int\u00e9r\u00eats, \u00e0 r\u00e9fl\u00e9chir \u00e0 des options, \u00e0 trouver un terrain d\u2019entente; et en vigueur, parvenir \u00e0 un consensus en vue de r\u00e9soudre le diff\u00e9rent.<\/p>\n

Toutes les m\u00e9diations men\u00e9es par l’Unit\u00e9 de M\u00e9diation du Bureau du M\u00e9diateur pour les fonds et programmes des Nations Unies sont fond\u00e9es sur les quatre principes cl\u00e9s<\/a> du Bureau: confidentialit\u00e9<\/span>, impartialit\u00e9 et neutralit\u00e9<\/span>, ind\u00e9pendance et informalit\u00e9<\/span>.<\/p>\n

Le Bureau fonctionne conform\u00e9ment aux principes de m\u00e9diation de participation volontaire<\/span>, d’autod\u00e9termination et de consentement \u00e9clair\u00e9<\/span>.[\/vc_column_text][vc_accordion 1=”Our” active_tab=”false” collapsible=”yes” href=”\/what-are-our-principles\/” title=”Les principes de la m\u00e9diation”][vc_accordion_tab title=”Participation volontaire”][vc_column_text]La participation des parties \u00e0 la m\u00e9diation est volontaire, ce qui signifie que les parties s’engagent volontairement dans le processus. De m\u00eame, les parties quittent volontairement le processus. La nature volontaire du processus permet aux parties d’\u00eatre honn\u00eates et directes dans la communication de leur propre point de vue, de contr\u00f4ler le processus et de parvenir \u00e0 une compr\u00e9hension mutuelle.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Autod\u00e9termination”][vc_column_text]Le m\u00e9diateur n’imposera aucune solution aux parties. Les parties auront le droit et le pouvoir de d\u00e9cider de l’issue du diff\u00e9rend, d’explorer et de trouver une solution acceptable pour eux. Cependant, dans un processus juridictionnel, tel que le Tribunal du contentieux administratif des Nations Unies ou l\u2019arbitrage, un juge ou un arbitre imposera une issue contraignante aux parties au diff\u00e9rend.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Consentement \u00e9clair\u00e9”][vc_column_text]Au cours du processus, le m\u00e9diateur s’assurera que les parties comprennent les risques et les avantages d’un r\u00e8glement afin de pouvoir prendre une d\u00e9cision \u00e9clair\u00e9e.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_column_text]<\/p>\n

Le r\u00f4le du m\u00e9diateur<\/h2>\n

Le r\u00f4le du m\u00e9diateur est de faciliter la discussion entre les parties et d’aider les parties \u00e0 parvenir \u00e0 un r\u00e9sultat satisfaisant, dans un esprit de confiance. Le m\u00e9diateur n’a pas \u00e0 prendre parti ni \u00e0 privil\u00e9gier un point de vue sur un autre, mais il cr\u00e9e plut\u00f4t une op-portunit\u00e9 pour les parties d’avoir un dialogue constructif avec l’assistance profession-nelle d’un m\u00e9diateur neutre et ind\u00e9pendant.[\/vc_column_text][vc_column_text]<\/p>\n

Qui peut demander une m\u00e9diation?<\/h2>\n

Le personnel et les non-fonctionnaires en activit\u00e9 au sein du PNUD, du FNUAP, de l\u2019UNICEF, de l\u2019UNOPS et d\u2019ONU Femmes qui cherchent \u00e0 r\u00e9soudre un diff\u00e9rend sur le lieu de travail, peuvent demander des services de m\u00e9diation \u00e0 l’Unit\u00e9 de M\u00e9diation du Bureau quelle que soit leur modalit\u00e9 contractuelle (y compris les gestionnaires, les autres membres du personnel, les consultants et les stagiaires). Le Bureau conserve en fin de compte le pouvoir discr\u00e9tionnaire de d\u00e9terminer si une affaire se pr\u00eate \u00e0 la m\u00e9diation. Si l’affaire ne se pr\u00eate pas \u00e0 la m\u00e9diation, le visiteur peut choisir de discuter des probl\u00e8mes \u00e0 travers les services d’ombudsman. Toute partie qui participe \u00e0 la m\u00e9diation se r\u00e9serve le droit de poursuivre des processus formels de r\u00e8glement des diff\u00e9rends.[\/vc_column_text][vc_column_text]<\/p>\n

Comment demander une m\u00e9diation?<\/h2>\n

En r\u00e8gle g\u00e9n\u00e9rale, la m\u00e9diation commence par une partie qui lance le processus en envoyant un courrier \u00e9lectronique au Bureau de l\u2019Ombudsman ombudsmediation@fpombudsman.org<\/a> avec une br\u00e8ve description de la situation \u00e0 laquelle cette partie est confront\u00e9e. Toutes les communi-cations avec le Bureau, y compris cette communication initiale, sont strictement confidentielles. Une fois qu’un besoin de m\u00e9diation est exprim\u00e9 et que l’Unit\u00e9 de M\u00e9diation d\u00e9termine que la m\u00e9-diation est appropri\u00e9e, l’Unit\u00e9 de M\u00e9diation obtiendra le consentement des deux parties au pro-cessus de m\u00e9diation.[\/vc_column_text][vc_empty_space height=”15″][\/vc_column][\/vc_row][vc_row][vc_column width=”7\/12″][vc_video link=”https:\/\/www.youtube.com\/watch?v=OTAozOupLqQ&feature=youtu.be&ab_channel=FpOmbudsman”][\/vc_column][vc_column width=”5\/12″][vc_column_text css=”.vc_custom_1600975320748{margin-bottom: 10px !important;}”]<\/p>\n

Please click here to learn more about the Global Mediation Panel.<\/a><\/strong><\/p>\n

[\/vc_column_text][vc_single_image image=”3258″ img_size=”170 x auto” alignment=”center” onclick=”custom_link” link=”https:\/\/fpombudsman.org\/global-mediation-panel\/”][\/vc_column][\/vc_row][vc_row el_id=”MediationNewsletter”][vc_column][vc_empty_space height=”10px”][vc_separator][vc_column_text css=”.vc_custom_1620934461601{margin-bottom: 30px !important;padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 8px !important;background-color: #5083cf !important;}”]<\/p>\n

Mediation Newsletter<\/h2>\n

[\/vc_column_text][vc_column_text]The Mediation Newsletter is a unique resource available to the personnel of UNDP, UNFPA, UNICEF, UNOPS and UN Women to learn more about mediation and how it can be effectively utilized. The inaugural edition of the newsletter is made available on our website. The Office of the Ombudsman may also publish some of the material in subsequent editions on the website when the Office believes that the material will benefit the international mediation community beyond the Funds and Programmes and will not contain any proprietary or confidential information.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”4095″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Landscape_13052021.pdf”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

Mediation Newsletter \u2013 Inaugural Edition<\/h3>\n

The inaugural edition of \u201cMediating Around the World\u201d, a newsletter of the Office of the Ombudsman for United Nations Funds and Programmes.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4103″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Arabic_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Workplace Mediation: Advantages and benefits<\/h3>\n

Download: Arabic (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4107″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Chinese_230420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Disputes between My Boss and Me: Is it Possible to Mediate<\/h3>\n

Download: Chinese (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4111″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-French_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Can mediation help in the workplace<\/h3>\n

Download: French (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4115″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Russian_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Can mediation help in a workplace conflict?<\/h3>\n

Download: Russian (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4119″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Spanish_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Consider Mediation First<\/h3>\n

Download: Spanish (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][vc_column_text css=”.vc_custom_1600970384217{margin-bottom: 24px !important;}”]More information about how mediation can help you in your situation, please review the documents below.[\/vc_column_text][vc_column_text css=”.vc_custom_1600976066834{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 8px !important;background-color: #5083cf !important;}”]<\/p>\n

Mediation Resources<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3793″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/02\/French-Mediation-Guide.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Guide De M\u00e9diation<\/h3>\n

Ce Guide de M\u00e9diation d\u00e9crit le r\u00f4le de l’Unit\u00e9 de M\u00e9diation du Bureau dans le soutien de la r\u00e9solution efficace des conflits et de la collaboration entre les membres du personnel, en soulignant particuli\u00e8rement le renforcement de la capacit\u00e9 du Bureau \u00e0 fournir \u00e0 temps utile et efficacement des services de m\u00e9diation de qualit\u00e9 sup\u00e9rieure.<\/p>\n

Download: Fran\u00e7ais (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3913″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/03\/Conversation-with-the-Mediator-Flyer.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

A Conversation with the Mediator<\/h3>\n

T<\/span>he Mediation Unit has launched a series of 1.5-hour training events titled \u201cA Conversation with the Mediator,\u201d aimed at bringing mediation closer to the country offices despite the pandemic. \u201cA Conversation with the Mediator\u201d includes two components.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3276″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/11\/Mediation-Training-Flyer.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Mediation Training Flyer<\/h3>\n

This flyer provides a summary of the training programs offered by the Mediation Unit.<\/p>\n

Download: English (PDF)<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3248″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/09\/4.-Mediation-Process.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Mediation process<\/h3>\n

This document provides a useful illustrative chart to describe the mediation process and the steps involved therein.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3249″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/09\/6.-Mediation-Lawyers-FINAL-.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Guide for mediation lawyers and parties represented by lawyers in mediations<\/h3>\n

Although this guide is specifically designed for mediation lawyers and parties represented by lawyers in mediation, it can also be useful for an unrepresented party to develop a strategy to and prepare for an upcoming mediation session.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3250″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/02\/Code-of-Conduct-Global-Mediation-Panel-v2.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

The Code of Conduct<\/h3>\n

The purpose of this Code of Conduct is to ensure that all mediators of the Global Mediation Panel of the Office of Ombudsman for the United Nations Funds and Programmes are guided by a single set of ethical rules and principles.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3738″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/04\/Agreement-to-Mediate-CLEAN-April-2021-.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Agreement to mediate<\/h3>\n

The parties are requested to sign an agreement to mediate before engaging in mediation, which ensures the parties\u2019 compliance with the basic principles of mediation.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3252″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/02\/FAQ-Global-Mediation-Panel-v2.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Frequently Asked Questions (FAQ)<\/h3>\n

This document provides a list of common questions that users of mediation have. But if you have any other questions, please do not hesitate to reach out to us.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=”.vc_custom_1612964064862{margin-bottom: 25px !important;}”] Qu’est-ce que la m\u00e9diation? La m\u00e9diation est un processus confidentiel de r\u00e8glement des diff\u00e9rents, dans lequel un tiers professionnel neutre – le m\u00e9diateur – aide les parties \u00e0 engager une conversation constructive, \u00e0 discuter de probl\u00e8mes, \u00e0 exprimer leurs int\u00e9r\u00eats, \u00e0 r\u00e9fl\u00e9chir \u00e0 des options, \u00e0 trouver un terrain d\u2019entente; et […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":1169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3790","page","type-page","status-publish","hentry"],"yoast_head":"\nLa M\u00e9diation - Office of the Ombudsman for United Nations Funds and Programmes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/what-we-do-2\/la-mediation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La M\u00e9diation - Office of the Ombudsman for United Nations Funds and Programmes\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=”.vc_custom_1612964064862{margin-bottom: 25px !important;}”] Qu’est-ce que la m\u00e9diation? 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