{"id":2739,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/comment-nous-vous-aidons\/diplomatie-de-navette\/"},"modified":"2026-11-07T16:43:30","modified_gmt":"2026-11-07T21:43:30","slug":"diplomatie-de-navette","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/diplomatie-de-navette\/","title":{"rendered":"Diplomatie de navette"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2739\" class=\"elementor elementor-2739 elementor-820\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e241e7 e-flex e-con-boxed e-con e-parent\" data-id=\"e241e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67fb6a05 elementor-widget elementor-widget-text-editor\" data-id=\"67fb6a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"omb-service-layout\"><div class=\"omb-service-copy\"><p>Lorsque les parties ne sont pas en mesure ou ne souhaitent pas interagir directement, pour quelque raison que ce soit, l\u2019Ombudsman peut agir comme interm\u00e9diaire, en transmettant les pr\u00e9occupations, les positions et les int\u00e9r\u00eats de chaque partie. Souvent, la diplomatie de navette constitue un processus de m\u00e9diation ou en fait partie.<\/p><p>Les raisons pour lesquelles les parties ne peuvent pas ou ne veulent pas s\u2019engager directement sont vari\u00e9es, et le Bureau n\u2019exige pas de justification particuli\u00e8re avant de recourir \u00e0 cette approche. L\u2019essentiel est que l\u2019interaction directe ne soit pas, pour le moment, une voie praticable, et qu\u2019il y ait n\u00e9anmoins un int\u00e9r\u00eat \u00e0 aider les parties \u00e0 comprendre le point de vue de l\u2019autre.<\/p><p>Agir comme interm\u00e9diaire ne se limite pas \u00e0 relayer des messages. L\u2019Ombudsman rencontre chaque partie s\u00e9par\u00e9ment et en toute confidentialit\u00e9, \u00e9coute ses pr\u00e9occupations et l\u2019aide \u00e0 identifier non seulement sa position d\u00e9clar\u00e9e, mais aussi les int\u00e9r\u00eats sous-jacents qui la motivent. Cet \u00e9change peut prendre diff\u00e9rentes formes selon ce que la situation exige. Parfois, il est unidirectionnel : une partie souhaite transmettre quelque chose \u00e0 l\u2019autre, comme des excuses, une explication ou une information, sans n\u00e9cessairement attendre ni avoir besoin d\u2019une r\u00e9ponse. D\u2019autres fois, il est bilat\u00e9ral, avec des informations, des questions et des clarifications qui circulent dans les deux sens entre les parties, chacune cherchant \u00e0 mieux comprendre la position de l\u2019autre. Quelle que soit la forme qu\u2019il prend, rien n\u2019est partag\u00e9 au-del\u00e0 de ce que chaque partie a accept\u00e9 de communiquer, et le Bureau demeure strictement neutre tout au long du processus : il ne prend pas parti, ne plaide pas au nom de l\u2019une ou l\u2019autre partie et ne porte pas de jugement sur le bien-fond\u00e9 de l\u2019une ou l\u2019autre position.<\/p><\/div><div> <\/div><div class=\"omb-service-copy\"><em>Le r\u00e9cit audio ci-dessous illustre ce service au moyen d\u2019un sc\u00e9nario de cas.<\/em><\/div>\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-shuttle-diplomacy\">\n\t\t<p class=\"omb-service-audio-eyebrow\">R\u00e9cit audio<\/p>\n\t\t<h2 id=\"omb-service-audio-shuttle-diplomacy\">Apr\u00e8s la temp\u00eate<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-shuttle-diplomacy\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Shuttle%20Diplomacy%20-%20After%20The%20Storm.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/shuttle-diplomacy.vtt\" srclang=\"en\" label=\"Anglais\">\n\t\t\t\t\t\t\t\tVotre navigateur ne prend pas en charge le lecteur audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Shuttle%20Diplomacy%20-%20After%20The%20Storm.mp3\">T\u00e9l\u00e9chargez le fichier audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-shuttle-diplomacy\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-shuttle-diplomacy\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Fermer la transcription synchronis\u00e9e<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-shuttle-diplomacy\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcription synchronis\u00e9e<\/p>\n\t\t\t\t\t\t\t<p>S\u00e9lectionnez une phrase pour lancer la lecture \u00e0 partir de ce passage.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcription audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"9.4859574468085\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNICEF, UNFPA, UNOPS, and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"9.4859574468085\" data-end=\"17.691914893617\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:09<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"17.691914893617\" data-end=\"26.88\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case, or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"26.88\" data-end=\"29.297021276596\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Priya is the visitor to our office.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"29.297021276596\" data-end=\"30.902127659574\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I accepted the apology.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"30.902127659574\" data-end=\"40.920215053763\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I said it was fine because I didn&#039;t know what else to say in that moment and because part of me just wanted to move past the situation and get on with the work.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"40.920215053763\" data-end=\"43.51376344086\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">But the truth is, it hasn&#039;t left me.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"43.51376344086\" data-end=\"52.625306122449\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We were in the middle of an intense deadline and the whole team was under enormous pressure and in that moment, my colleagues snapped.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"52.625306122449\" data-end=\"68.179574468085\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:52<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The feedback he gave me was sharp and he raised his voice, not in a way that perhaps others would remember for long, but I remember it because it happened in front of others and because of the way it felt, the tone, the volume.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"68.179574468085\" data-end=\"77.48\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I felt humiliated and even though I know it was about the pressure and not about me personally, emotionally it didn&#039;t feel that way.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"77.48\" data-end=\"79.185\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It felt very personal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"79.185\" data-end=\"88.24\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He apologized the same day and I accepted it, but something shifted between us after that and I haven&#039;t been able to shift it back.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"88.88\" data-end=\"96.5\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I find myself being very careful around him now, going quiet when he&#039;s nearby, avoiding eye contact in meetings.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"96.5\" data-end=\"102.24\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t think he&#039;s a bad person, but I don&#039;t feel safe in the same way I did before.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"102.88\" data-end=\"107.82083333333\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When he suggested we need to talk it through, my immediate reaction was fear.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"107.82083333333\" data-end=\"110.40170212766\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What if I end up on the back foot again?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"110.40170212766\" data-end=\"113.53361702128\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What if I walk away feeling worse than before?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"113.53361702128\" data-end=\"120.96168421053\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So I said I would only agree if our manager was present and if the meeting was recorded, I wanted a witness.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"120.96168421053\" data-end=\"126.59628865979\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I wanted to know that whatever happened in that room could not later be denied or reframed.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"126.59628865979\" data-end=\"128.75031578947\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t think of it as escalating.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"128.75031578947\" data-end=\"142.22193548387\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I thought of it as protecting myself, but now I&#039;m told that felt threatening to him, that he came to me in good faith and my response made him feel like he was being taken to a formal proceeding and I understand that.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"142.22193548387\" data-end=\"146.09978494624\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I do, but I didn&#039;t know how else to feel safe.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"146.09978494624\" data-end=\"148.08680851064\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t want a formal complaint.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"148.08680851064\" data-end=\"150.54468085106\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t want him to face consequences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"150.54468085106\" data-end=\"153.52\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I just want to feel comfortable at work again.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"154.16\" data-end=\"159.39076923077\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I want to be able to sit in a meeting and not feel my chest tighten when he walks in.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"159.39076923077\" data-end=\"162.096\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I just don&#039;t know how to get there from here.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"162.096\" data-end=\"163.69431578947\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"163.69431578947\" data-end=\"171.15130434783\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Priya came to our office with a concern that suggests the aftermath of a rupture that an apology did not fully heal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"171.15130434783\" data-end=\"179.7114893617\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">With her consent, and in keeping with our confidential and informal process, we also reached out to her colleague to understand his perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"179.7114893617\" data-end=\"187.68\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What emerged was a picture of two people who want the same outcome, but despite that, are unable to reach each other.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"187.68\" data-end=\"190.16\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Jonas was genuinely remorseful.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"190.16\" data-end=\"193.4511827957\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He had apologized immediately and he had meant it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"193.4511827957\" data-end=\"207.04\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:13<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">His suggestion of a direct conversation was a good faith attempt to repair the relationship, but when Priya responded by requesting a manager&#039;s presence and a recording, he felt that his gesture had been turned into something formal and threatening.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"207.76\" data-end=\"208.86845360825\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He grew guarded.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"208.86845360825\" data-end=\"214.48\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And Priya, reading that guardedness is coldness, felt even less safe than before.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"36\" data-start=\"215.12\" data-end=\"222.12659574468\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:35<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Neither of them is wrong about their own experience, but in this moment they are unable to engage in a direct conversation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"37\" data-start=\"222.12659574468\" data-end=\"227.2\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This is precisely the kind of situation shuttle diplomacy is designed to address.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"38\" data-start=\"227.84\" data-end=\"229.65395348837\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This is how the process works.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"39\" data-start=\"229.65395348837\" data-end=\"243.28\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">An assigned member from our office meets separately with each party to listen carefully, to try to understand what each person is experiencing, and to help them articulate not just what happened, but what they need going forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"40\" data-start=\"243.84\" data-end=\"246.58285714286\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This distinction is at the heart of the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"41\" data-start=\"246.58285714286\" data-end=\"255.95692307692\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Rather than dwelling on whose account of the original incident is more accurate, shuttle diplomacy gently redirects energy toward a more useful question.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"42\" data-start=\"255.95692307692\" data-end=\"261.15789473684\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What would a workable respectful professional relationship look like from here?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"43\" data-start=\"261.15789473684\" data-end=\"269.27824175824\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">From those separate conversations, the Ombudsman begins to identify the common ground that already exists beneath the current impasse.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"44\" data-start=\"269.27824175824\" data-end=\"272\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Both Priya and Jonas want the same outcome.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"45\" data-start=\"272.8\" data-end=\"281.42193548387\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Both want to feel comfortable in a shared professional space again, naming that shared outcome to each party separately begins to shift the dynamic.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"46\" data-start=\"281.42193548387\" data-end=\"294.03628865979\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman then carries carefully synthesized elements of each person&#039;s perspective to the other in a form that allows each party to begin to understand the other&#039;s experience without the pressure of a direct exchange.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"47\" data-start=\"294.03628865979\" data-end=\"307.76622222222\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:54<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Jonas may not have fully understood what it felt like for Priya to be on the receiving end of that moment in front of colleagues, or why an apology, though necessary and sincerely given, was not on its own sufficient to restore her sense of safety.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"48\" data-start=\"307.76622222222\" data-end=\"317.68\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And Priya may not have fully understood that Jonas&#039; request for a conversation was not an attempt to overpower her again, but a genuine attempt to take responsibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"49\" data-start=\"318.48\" data-end=\"324.24255319149\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Hearing these things through a trusted neutral begins to soften what direct contact currently cannot.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"50\" data-start=\"324.24255319149\" data-end=\"333.36979591837\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What Priya is going through, and Jonas as well, is something many colleagues experience after a moment that neither of them planned or wanted.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"51\" data-start=\"333.36979591837\" data-end=\"335.92\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The incident itself may have lasted minutes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"52\" data-start=\"336.48\" data-end=\"339.37204301075\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Its aftermath has stretched across weeks.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"53\" data-start=\"339.37204301075\" data-end=\"340.78279569892\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">That is not unusual.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"54\" data-start=\"340.78279569892\" data-end=\"346.09632653061\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Ruptures in trust do not resolve on the same timeline as the events that caused them.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"55\" data-start=\"346.09632653061\" data-end=\"358.63578947368\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This service we offer is here for exactly this kind of situation, where direct dialogue feels impossible, where the distance between two colleagues has grown wider than either of them knows how to cross alone.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"56\" data-start=\"358.63578947368\" data-end=\"361.73714285714\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:58<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Sometimes you may not have a clear outcome in mind.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"57\" data-start=\"361.73714285714\" data-end=\"366.88\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">You only need to contact us, and we will help you find the path from there.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Communication structur\u00e9e et confidentielle entre les parties lorsqu\u2019une conversation directe n\u2019est pas encore possible.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2739","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Diplomatie de navette - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/diplomatie-de-navette\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diplomatie 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