{"id":2411,"date":"2026-08-15T18:59:02","date_gmt":"2026-08-15T22:59:02","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/mission-et-mandat\/"},"modified":"2026-11-07T16:43:24","modified_gmt":"2026-11-07T21:43:24","slug":"mission-et-mandat","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/mission-et-mandat\/","title":{"rendered":"Mission et mandat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2411\" class=\"elementor elementor-2411 elementor-1049\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253641f e-flex e-con-boxed e-con e-parent\" data-id=\"253641f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8b1279 elementor-widget elementor-widget-text-editor\" data-id=\"e8b1279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre Bureau fournit des services confidentiels et informels de r\u00e8glement des diff\u00e9rends au personnel du PNUD, de l\u2019UNFPA, de l\u2019UNICEF, de l\u2019UNOPS et d\u2019ONU Femmes. Nous offrons un espace s\u00fbr et neutre pour discuter des pr\u00e9occupations li\u00e9es au travail et explorer des options pour traiter les conflits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c8b20 elementor-widget elementor-widget-text-editor\" data-id=\"47c8b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre Bureau, ouvert en 2002, fonctionne de mani\u00e8re ind\u00e9pendante de l\u2019administration et ne prend pas parti dans les diff\u00e9rends. Nous \u00e9coutons vos pr\u00e9occupations et vous aidons \u00e0 identifier des moyens constructifs de traiter les probl\u00e8mes au travail. Cela peut inclure la clarification des politiques et des proc\u00e9dures, l\u2019examen des options possibles, la m\u00e9diation des diff\u00e9rends, la recherche d\u2019informations pertinentes ou la mise en relation avec d\u2019autres ressources appropri\u00e9es au sein de l\u2019organisation.<\/p><p>En plus d\u2019accompagner les personnes, nous aidons \u00e0 identifier les probl\u00e8mes syst\u00e9miques qui affectent le lieu de travail et formulons des recommandations afin de traiter les causes profondes des conflits au sein des organisations que nous servons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af74391 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"af74391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352d50e elementor-widget elementor-widget-heading\" data-id=\"352d50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mandat<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e20017 e-grid e-con-full e-con e-child\" data-id=\"5e20017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-32818b4 e-con-full e-flex e-con e-child\" data-id=\"32818b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-62094f0 e-con-full e-flex e-con e-child\" data-id=\"62094f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49d8ac2 elementor-widget elementor-widget-text-editor\" data-id=\"49d8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Mandat du Bureau du M\u00e9diateur des Nations Unies et des services de m\u00e9diation, mis \u00e0 jour en 2016<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fba77cd elementor-widget elementor-widget-button\" data-id=\"fba77cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2017\/06\/Final-TOR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger (anglais)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf458c elementor-widget elementor-widget-button\" data-id=\"dbf458c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2017\/06\/Terms-of-Reference-FR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger (fran\u00e7ais)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un M\u00e9diateur des Nations Unies aide le personnel \u00e0 r\u00e9soudre les conflits au travail de mani\u00e8re informelle et confidentielle, afin de maintenir un environnement de travail harmonieux.<\/p>\n","protected":false},"author":1,"featured_media":1869,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2411","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"35"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mission et mandat - Bureau de 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