{"id":2391,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/comment-nous-vous-aidons\/ecoute-et-examen-des-options\/"},"modified":"2026-11-07T16:42:15","modified_gmt":"2026-11-07T21:42:15","slug":"ecoute-et-examen-des-options","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/ecoute-et-examen-des-options\/","title":{"rendered":"\u00c9coute et examen des options"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 elementor-817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed8402 e-flex e-con-boxed e-con e-parent\" data-id=\"4ed8402\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1e021 elementor-widget elementor-widget-text-editor\" data-id=\"2b1e021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le Bureau de l\u2019Ombudsman est un espace confidentiel et neutre o\u00f9 vous pouvez vous exprimer librement sur toute pr\u00e9occupation li\u00e9e au travail, sans crainte de jugement ni de repr\u00e9sailles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b834b31 elementor-widget elementor-widget-text-editor\" data-id=\"b834b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conform\u00e9ment au mandat du Bureau (ST\/SGB\/2016\/7), aucun membre du personnel qui sollicite et poursuit une r\u00e9solution informelle d\u2019un conflit ne doit faire l\u2019objet de repr\u00e9sailles, qu\u2019elles soient menac\u00e9es ou effectivement exerc\u00e9es. Si quelque chose au travail vous p\u00e8se, vous n\u2019avez pas \u00e0 y faire face seul(e).<\/p><p>Lorsque vous contactez notre Bureau, un membre de notre \u00e9quipe se verra attribuer votre dossier et vous rencontrera en personne ou \u00e0 distance. Il ou elle vous \u00e9coutera attentivement et prendra le temps de comprendre votre situation, en tenant compte non seulement des faits, mais aussi de la mani\u00e8re dont cela vous affecte.<\/p><p>\u00c0 partir de l\u00e0, le membre d\u00e9sign\u00e9 vous aidera \u00e0 explorer les options disponibles pour r\u00e9pondre \u00e0 votre pr\u00e9occupation. Il ne s\u2019agit pas de vous dire quoi faire. Il s\u2019agit de vous aider \u00e0 gagner en clart\u00e9, \u00e0 envisager diff\u00e9rents points de vue et \u00e0 comprendre les voies possibles \u00e0 suivre, tant informelles que formelles. Les r\u00e9sultats potentiels de chaque option sont \u00e9galement examin\u00e9s en toute confidentialit\u00e9.<\/p><p>Le Bureau de l\u2019Ombudsman ne prend pas parti, ne prend pas de d\u00e9cisions \u00e0 votre place et ne rend pas compte \u00e0 la direction. Ce que vous partagez demeure confidentiel. La seule exception \u00e0 la stricte confidentialit\u00e9 est lorsque, selon l\u2019appr\u00e9ciation du Bureau, il semble exister un risque imminent de pr\u00e9judice grave et qu\u2019il n\u2019existe aucune autre option raisonnable pour traiter la question de mani\u00e8re confidentielle.<\/p><p><em>Le r\u00e9cit audio ci-dessous illustre ce service au moyen d\u2019un sc\u00e9nario de cas.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8b599 elementor-widget elementor-widget-shortcode\" data-id=\"7a8b599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-listening-and-discussing-options\">\n\t\t<p class=\"omb-service-audio-eyebrow\">R\u00e9cit audio<\/p>\n\t\t<h2 id=\"omb-service-audio-listening-and-discussing-options\">Quand la confiance commence \u00e0 s\u2019\u00e9roder<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-listening-and-discussing-options\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Listening%20and-Options%20-%20When%20Trust%20Begins%20to%20Fade.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/listening-and-discussing-options.vtt\" srclang=\"en\" label=\"Anglais\">\n\t\t\t\t\t\t\t\tVotre navigateur ne prend pas en charge le lecteur audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Listening%20and-Options%20-%20When%20Trust%20Begins%20to%20Fade.mp3\">T\u00e9l\u00e9chargez le fichier audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-listening-and-discussing-options\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-listening-and-discussing-options\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Fermer la transcription synchronis\u00e9e<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-listening-and-discussing-options\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcription synchronis\u00e9e<\/p>\n\t\t\t\t\t\t\t<p>S\u00e9lectionnez une phrase pour lancer la lecture \u00e0 partir de ce passage.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcription audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"11.5\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNICEF, UNFPA, UNOPS, and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"11.5\" data-end=\"17.9\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:11<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"17.9\" data-end=\"26.8\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case, or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"26.8\" data-end=\"29.7\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Daniel is the visitor to our office.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"29.7\" data-end=\"33\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I have been with the organization for almost four years.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"33\" data-end=\"38.3\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I came in as a program associate and over time I built up a real portfolio.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"38.3\" data-end=\"42\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was leading coordination on two active projects.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"42\" data-end=\"49.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was part of the planning cycle for our unit and I had regular one-on-ones with my supervisor where I felt genuinely valued.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"49.6\" data-end=\"59.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Then about six months ago we got a new supervisor and slowly, so slowly that at first I thought I was imagining it, things started to change.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"59.6\" data-end=\"65.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The projects I used to lead were reassigned, just quietly, without explanation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"65.6\" data-end=\"68.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We&#039;re redistributing workload, I was told.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"68.6\" data-end=\"72.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">But I noticed that my colleagues weren&#039;t seeing the same redistribution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"72.6\" data-end=\"75.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:12<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I stopped being invited to certain planning meetings.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"75.6\" data-end=\"81.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When I asked about it, I was told it had been an oversight, but it kept happening.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"81.1\" data-end=\"83.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The hardest part is the silence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"83.1\" data-end=\"90.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:23<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My supervisor barely speaks to me when we do interact, it&#039;s brief, transactional, almost cold.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"90.1\" data-end=\"99.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I&#039;ve tried to start conversations, to check in, to ask for feedback, but I get very little back, and in that silence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"99.1\" data-end=\"103.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My mind fills in the gaps and what it fills them with is not good.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"103.1\" data-end=\"107.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I started wondering, does my supervisor think I&#039;m not performing?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"107.1\" data-end=\"110.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Have I done something wrong without realizing it?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"110.1\" data-end=\"111.50021978022\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Am I being managed out?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"111.50021978022\" data-end=\"116.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Because here&#039;s what really keeps me up at night, I&#039;m on a fixed term contract.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"116.1\" data-end=\"119.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:56<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It comes up for renewal in eight months.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"119.1\" data-end=\"123.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My supervisor has a direct influence on that process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"123.1\" data-end=\"134.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So, every week that passes with few responsibilities and less communication, I feel more and more like my contract is slipping away, with no way for me to stop it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"134.1\" data-end=\"136.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:14<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t know what to do.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"136.1\" data-end=\"139.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t want to escalate formally because I don&#039;t have proof of anything.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"139.1\" data-end=\"144.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was just afraid, and so, eventually, I came here.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"144.1\" data-end=\"146.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"146.1\" data-end=\"153.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Daniel&#039;s story is one we hear in different forms, but with a recognizable thread running through it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"153.1\" data-end=\"158.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A shift in a supervisory relationship that is gradual, difficult to name.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"158.1\" data-end=\"167.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">An unsettling precisely because it operates in the space of what is not said and not done, rather than an explicit conflict.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"167.1\" data-end=\"176.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What Daniel is experiencing touches on a common concern raised with our office, the erosion of trust between a staff member and their supervisor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"176.1\" data-end=\"187.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:56<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This can take many forms, such as reduced responsibilities, reduced communication, exclusion from meetings, or diminished visibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"187.1\" data-end=\"196.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">While none of these alone may constitute a policy violation, together they create a working environment that can have serious consequences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"196.1\" data-end=\"200.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What can happen if this situation is left unaddressed?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"36\" data-start=\"200.1\" data-end=\"204.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:20<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">For the individual, the impact is often multi-layered.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"37\" data-start=\"204.1\" data-end=\"207.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There is the professional dimension.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"38\" data-start=\"207.1\" data-end=\"216.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Being sidelined from substantive work affects visibility, skill development, and professional reputation within the organization.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"39\" data-start=\"216.1\" data-end=\"220.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Over time, this can become self-reinforcing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"40\" data-start=\"220.1\" data-end=\"229.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If a staff member is not being given meaningful work, others may begin to perceive them as less central to the team, regardless of the reason.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"41\" data-start=\"229.1\" data-end=\"232.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There is also a psychological dimension.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"42\" data-start=\"232.1\" data-end=\"247.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:52<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ambiguity of Daniel&#039;s situation, not knowing whether his perception is accurate, not knowing what he may have done, not being able to have a real conversation with his supervisor creates a state of uncertainty.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"43\" data-start=\"247.1\" data-end=\"255.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Research on workplace dynamics consistently shows that uncertainty is one of the most damaging factors for wellbeing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"44\" data-start=\"255.1\" data-end=\"266.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It generates anxiety, erodes self-confidence, and can lead to disengagement, withdrawal, and in some cases, physical symptoms of stress.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"45\" data-start=\"266.1\" data-end=\"272.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And then there is the practical dimension Daniel raised himself, the contract renewal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"46\" data-start=\"272.1\" data-end=\"282.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When there is a rupture, or even a perceived rupture, in the supervisory relationship, this becomes a real and legitimate source of concern.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"47\" data-start=\"282.1\" data-end=\"290.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If the situation is not addressed, Daniel risks arriving at his renewal period in a position of professional invisibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"48\" data-start=\"290.1\" data-end=\"301.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Without having had the chance to understand, or repair the relationship, and without anyone outside of his immediate supervisor having a full picture of his contributions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"49\" data-start=\"301.1\" data-end=\"303.22121212121\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So what options are available?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"50\" data-start=\"303.22121212121\" data-end=\"308.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Office of the Ombudsman does not prescribe a single path forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"51\" data-start=\"308.1\" data-end=\"314.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our role is to help personnel, like Daniel, regardless of the contract type.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"52\" data-start=\"314.1\" data-end=\"323.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:14<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Understand and evaluate the range of options available to them, in full confidentiality, and without any obligation to act.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"53\" data-start=\"323.1\" data-end=\"326.72105263158\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:23<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Here is how we think through that together.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"54\" data-start=\"326.72105263158\" data-end=\"331.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 1. Structured self-reflection and preparation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"55\" data-start=\"331.1\" data-end=\"338.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:31<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Sometimes visitors come to the office seeking a sounding board to safely discuss their perspectives in a confidential manner.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"56\" data-start=\"338.1\" data-end=\"349.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In other cases, visitors are overwhelmed by their situation, in which case the most useful first step is gaining clarity on one&#039;s own perceptions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"57\" data-start=\"349.1\" data-end=\"353.15397959184\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help a visitor map the situation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"58\" data-start=\"353.15397959184\" data-end=\"361.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What has changed, when, and how, and examine it from multiple angles encouraging alternative perspectives on the issue.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"59\" data-start=\"361.1\" data-end=\"368.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This can reveal patterns, but it can also surface assumptions that may not be accurate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"60\" data-start=\"368.1\" data-end=\"375.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This kind of structured reflection often prepares someone to engage more effectively with whatever comes next.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"61\" data-start=\"375.1\" data-end=\"381.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 2. Preparing for a direct conversation with a supervisor through coaching.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"62\" data-start=\"381.1\" data-end=\"390.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In many cases, a well-prepared and professionally framed conversation with a supervisor can open a channel that has become blocked.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"63\" data-start=\"390.1\" data-end=\"399.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our team can share techniques and tools to prepare you for these challenging conversations, while also building skills for future ones.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"64\" data-start=\"399.1\" data-end=\"402.72105263158\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This does not mean confronting or accusing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"65\" data-start=\"402.72105263158\" data-end=\"407.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It means being able to say, calmly and specifically.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"66\" data-start=\"407.1\" data-end=\"415.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I&#039;ve noticed some changes in my workload and involvement, and I would like to understand how I can best contribute going forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"67\" data-start=\"415.1\" data-end=\"420.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help with the framing, the timing, and the approach.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"68\" data-start=\"420.1\" data-end=\"429.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Breakdowns in relationship stem from misperception, lack of communication, or assumptions that have never been tested.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"69\" data-start=\"429.1\" data-end=\"435.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:09<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A direct conversation, handled well, can sometimes reset a relationship.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"70\" data-start=\"435.1\" data-end=\"440.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 3. Seeking a facilitated dialogue through a mediation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"71\" data-start=\"440.1\" data-end=\"449.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:20<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">One of the services offered by the Office of the Ombudsman is the facilitation of a structured dialogue between two parties, in Daniel&#039;s case.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"72\" data-start=\"449.1\" data-end=\"452.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Between him and his supervisor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"73\" data-start=\"452.1\" data-end=\"460.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation involves a neutral third party who helps create a structured space for both sides to speak and to listen.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"74\" data-start=\"460.1\" data-end=\"469.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation is voluntary, and we would need the consent of the visitor as well as the consent of the other party to initiate the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"75\" data-start=\"469.1\" data-end=\"477.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This option can be particularly valuable when direct communication has broken down or feels too risky to initiate a loan.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"76\" data-start=\"477.1\" data-end=\"484.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The mediator does not take sides, does not make judgements, and does not report the outcome to management.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"77\" data-start=\"484.1\" data-end=\"490.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:04<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The goal is to open a channel, to allow both parties to express their perspectives.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"78\" data-start=\"490.1\" data-end=\"499.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Surface misunderstandings that may have accumulated over time, and explore whether there is a path toward a more functional working relationship.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"79\" data-start=\"499.1\" data-end=\"505.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation works best when both parties are willing to engage in good faith.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"80\" data-start=\"505.1\" data-end=\"511.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:25<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help Daniel think through whether this feels like a realistic option in his situation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"81\" data-start=\"511.1\" data-end=\"516.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:31<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">How to approach his supervisor about it, and what to expect from the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"82\" data-start=\"516.1\" data-end=\"521.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is not about assigning blame or reaching a formal agreement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"83\" data-start=\"521.1\" data-end=\"527.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is about restoring enough communication and mutual understanding to move forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"84\" data-start=\"527.1\" data-end=\"531.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 4. Understanding the formal channels.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"85\" data-start=\"531.1\" data-end=\"537.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Office of the Ombudsman is an informal resource, and our conversations are confidential.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"86\" data-start=\"537.1\" data-end=\"545.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">However, part of our role is to ensure that staff members are fully informed about the formal channels available to them.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"87\" data-start=\"545.1\" data-end=\"548.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We do not recommend or discourage these routes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"88\" data-start=\"548.1\" data-end=\"558.59438202247\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We make sure that the person in front of us understands what exists and what each path involves, so that any decision they make is an informed one.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"89\" data-start=\"558.59438202247\" data-end=\"562.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There may be other options based on the specifics of the case.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"90\" data-start=\"562.1\" data-end=\"566.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These are just some examples of what our office may discuss with you.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"91\" data-start=\"566.1\" data-end=\"568.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A final thought.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"92\" data-start=\"568.1\" data-end=\"573.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What brings people to the ombudsman&#039;s office is rarely a single dramatic event.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"93\" data-start=\"573.1\" data-end=\"577.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is more often the accumulation of small things.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"94\" data-start=\"577.1\" data-end=\"578.95319148936\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:37<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A gradual silencing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"95\" data-start=\"578.95319148936\" data-end=\"582.65957446809\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A slow erosion of belonging and purpose.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"96\" data-start=\"582.65957446809\" data-end=\"586.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And what brings them relief is not always a solution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"97\" data-start=\"586.1\" data-end=\"589.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Often it is first being heard.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un espace confidentiel et neutre pour discuter des pr\u00e9occupations au travail, gagner en clart\u00e9 et explorer les voies possibles \u00e0 suivre.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2391","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the 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