{"id":2373,"date":"2026-07-29T19:37:27","date_gmt":"2026-07-29T23:37:27","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/comment-nous-vous-aidons\/apprentissage\/"},"modified":"2026-11-07T16:42:15","modified_gmt":"2026-11-07T21:42:15","slug":"apprentissage","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/apprentissage\/","title":{"rendered":"Apprentissage"},"content":{"rendered":"\t\t<div data-elementor-type=\"page\" data-elementor-id=\"2373\" class=\"elementor elementor-2373 elementor-128\">\n\t\t\t\t<div class=\"omb-learning-shell elementor-element elementor-element-28054e6 e-con-full e-flex e-con e-parent\" data-id=\"28054e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"omb-learning-header elementor-element elementor-element-62b24c6 e-con-full e-flex e-con e-child\" data-id=\"62b24c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"omb-learning-logo elementor-element elementor-element-65199725 elementor-widget elementor-widget-image\" data-id=\"65199725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"611\" height=\"53\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/c62d9fe1172103ced8bdcc163c7943b5-1.webp\" class=\"attachment-full size-full wp-image-2384\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/c62d9fe1172103ced8bdcc163c7943b5-1.webp 611w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/c62d9fe1172103ced8bdcc163c7943b5-1-300x26.webp 300w\" sizes=\"(max-width: 611px) 100vw, 611px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-navigation elementor-element elementor-element-36859eea e-con-full e-flex e-con e-child\" data-id=\"36859eea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47ca38b5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"47ca38b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Qui sommes-nous<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db28303 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4db28303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Comment nous aidons<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-747c16f0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"747c16f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Ressources<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5215839a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5215839a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contact<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"omb-learning-search elementor-element elementor-element-3a332576 elementor-widget elementor-widget-image\" data-id=\"3a332576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fpombudsman.org\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"omb-learning-language elementor-element elementor-element-1dd2058 elementor-widget elementor-widget-image\" data-id=\"1dd2058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"20\" height=\"20\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/c048fbf4f2a4505943c789cba9f4a577-1.webp\" class=\"attachment-full size-full wp-image-2385\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-banner elementor-element elementor-element-2b76e400 e-con-full e-flex e-con e-child\" data-id=\"2b76e400\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"omb-learning-banner-copy elementor-element elementor-element-32b0c766 e-con-full e-flex e-con e-child\" data-id=\"32b0c766\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"omb-learning-title elementor-element elementor-element-11274f2e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"11274f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Renforcement des capacit\u00e9s<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-764dab92 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"764dab92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le Bureau de l\u2019Ombudsman est ravi de pr\u00e9senter son programme de formation, qui comprend de nouveaux ajouts visant \u00e0 aider l\u2019ensemble du personnel \u00e0 perfectionner ses comp\u00e9tences en gestion des conflits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"omb-learning-banner-image elementor-element elementor-element-58086d13 elementor-widget elementor-widget-image\" data-id=\"58086d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"984\" height=\"257\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/ba93846067d895bc8308abcd4c6e81b1-1.webp\" class=\"attachment-full size-full wp-image-2386\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/ba93846067d895bc8308abcd4c6e81b1-1.webp 984w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/ba93846067d895bc8308abcd4c6e81b1-1-300x78.webp 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/ba93846067d895bc8308abcd4c6e81b1-1-768x201.webp 768w\" sizes=\"(max-width: 984px) 100vw, 984px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-content-shell elementor-element elementor-element-734068ec e-con-full e-flex e-con e-parent\" data-id=\"734068ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"omb-learning-content-inner elementor-element elementor-element-37146685 e-con-full e-flex e-con e-child\" data-id=\"37146685\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60939ff elementor-widget elementor-widget-text-editor\" data-id=\"60939ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le Bureau de l\u2019Ombudsman pour le PNUD, le FNUAP, l\u2019UNICEF, l\u2019UNOPS et ONU Femmes propose une gamme de sessions d\u2019apprentissage et de d\u00e9veloppement des comp\u00e9tences con\u00e7ues pour renforcer les relations de travail saines et soutenir une gestion constructive des conflits.<\/p><p>Ces cours pratiques et interactifs aident le personnel \u00e0 acqu\u00e9rir des comp\u00e9tences de base telles que la communication efficace, la conscience \u00e9motionnelle, le renforcement de la confiance et la r\u00e9solution collaborative de probl\u00e8mes. Ils offrent \u00e9galement un aper\u00e7u du r\u00f4le de la fonction d\u2019Ombudsman et des services de r\u00e9solution informelle disponibles pour r\u00e9pondre aux pr\u00e9occupations professionnelles.<br\/>Nos sessions se concentrent sur l\u2019acquisition de comp\u00e9tences concr\u00e8tes et applicables par les participants. Les sujets abord\u00e9s incluent la gestion des conflits au travail, la gestion des \u00e9motions lors d\u2019interactions difficiles, la pr\u00e9paration aux conversations d\u00e9licates, la promotion de la civilit\u00e9 et de la s\u00e9curit\u00e9 psychologique au sein des \u00e9quipes, et la compr\u00e9hension de la mani\u00e8re dont la m\u00e9diation peut aider \u00e0 r\u00e9soudre les diff\u00e9rends et \u00e0 r\u00e9tablir les relations de travail. Gr\u00e2ce \u00e0 des sc\u00e9narios r\u00e9els et des outils pratiques, les participants apprennent \u00e0 transformer les conflits en opportunit\u00e9s de dialogue, de croissance et de collaboration accrue.<\/p><p>Pour consulter la liste compl\u00e8te des sessions d\u2019apprentissage disponibles, consultez notre catalogue <a href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Learning-Catalogue.pdf\" target=\"_blank\" rel=\"noopener\">ici<\/a>.<\/p><p>Ces opportunit\u00e9s d\u2019apprentissage sont dispens\u00e9es en ligne et en personne, permettant aux bureaux et aux \u00e9quipes de diff\u00e9rents lieux d\u2019affectation d\u2019y acc\u00e9der de mani\u00e8re flexible. Chaque session est adapt\u00e9e au contexte sp\u00e9cifique du bureau demandeur afin d\u2019en garantir la pertinence et l\u2019impact.<\/p><p>Pour demander une session, les bureaux peuvent <a href=\"mailto:ombudsmediation@fpombudsman.org\">contacter le Bureau de l\u2019Ombudsman<\/a>. Le sp\u00e9cialiste de la formation et du d\u00e9veloppement rencontrera ensuite l\u2019\u00e9quipe demandeuse pour mieux comprendre son contexte, ses d\u00e9fis et ses objectifs d\u2019apprentissage. Sur la base de cette consultation, le contenu et l\u2019approche de la session sont personnalis\u00e9s pour r\u00e9pondre aux besoins et priorit\u00e9s sp\u00e9cifiques du bureau, garantissant ainsi une exp\u00e9rience d\u2019apprentissage significative et pratique.<\/p><p>Nous proposons \u00e9galement gratuitement ces 5 cours d\u2019apprentissage en ligne :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-996b2f3 e-grid e-con-full e-con e-child\" data-id=\"996b2f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-337a361 e-con-full e-flex e-con e-child\" data-id=\"337a361\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6e265 elementor-widget elementor-widget-image\" data-id=\"fc6e265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"288\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-1024x369.png\" class=\"attachment-large size-large wp-image-2375\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-1024x369.png 1024w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-300x108.png 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-768x277.png 768w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-1536x554.png 1536w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-conflict-effectively-v2-2048x738.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ee5d3 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"61ee5d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/index.php\/how-we-help\/learning\/online-course-managing-conflict-in-the-un-workplace\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cours<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5ee412 e-con-full e-flex e-con e-child\" data-id=\"c5ee412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea19b59 elementor-widget elementor-widget-heading\" data-id=\"ea19b59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer efficacement les conflits sur le lieu de travail \u00e0 l\u2019ONU<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45564da elementor-widget elementor-widget-text-editor\" data-id=\"45564da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Innovant et unique (\u00e9galement disponible en fran\u00e7ais et en espagnol), il explique de mani\u00e8re interactive comment nous pouvons tous pr\u00e9venir et g\u00e9rer les conflits plus efficacement, et \u00e0 quelles ressources le personnel et la direction peuvent acc\u00e9der en plus de celles du Bureau de l\u2019Ombudsman.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-412f3c7 e-con-full e-flex e-con e-child\" data-id=\"412f3c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48073f2 elementor-widget elementor-widget-image\" data-id=\"48073f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"288\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-1024x369.png\" class=\"attachment-large size-large wp-image-2381\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-1024x369.png 1024w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-300x108.png 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-768x277.png 768w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-1536x554.png 1536w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/mediation-resolving-disputes-v3-2048x738.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab6aa6 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"3ab6aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2020course\/07mediationeffectivewayofresolvingdisputes\/index-web.html\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cours<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-675b6b7 e-con-full e-flex e-con e-child\" data-id=\"675b6b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b1da14 elementor-widget elementor-widget-heading\" data-id=\"3b1da14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La m\u00e9diation comme moyen efficace de r\u00e9soudre les diff\u00e9rends<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c84e8ab elementor-widget elementor-widget-text-editor\" data-id=\"c84e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019Unit\u00e9 de m\u00e9diation a \u00e9labor\u00e9 un cours d\u2019apprentissage en ligne pour vous aider \u00e0 comprendre, sp\u00e9cifiquement, le r\u00f4le de la m\u00e9diation et \u00e0 appr\u00e9cier son efficacit\u00e9 dans la r\u00e9solution des conflits au travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5635f3f e-con-full e-flex e-con e-child\" data-id=\"5635f3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c32338e elementor-widget elementor-widget-image\" data-id=\"c32338e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"288\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-1024x369.png\" class=\"attachment-large size-large wp-image-2376\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-1024x369.png 1024w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-300x108.png 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-768x277.png 768w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-1536x554.png 1536w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/challenging-conversations-v2-2048x738.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3487a8 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"f3487a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2020course\/05mentalprocessesthatInfluencecommunicationv2\/story.html\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 1<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62b8fb9 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"62b8fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2020course\/06practicalcommunicationtechniquesv2\/story.html\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 2<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e99643 e-con-full e-flex e-con e-child\" data-id=\"6e99643\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3336eaf elementor-widget elementor-widget-heading\" data-id=\"3336eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conversations difficiles au travail (et au-del\u00e0)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a507fda elementor-widget elementor-widget-text-editor\" data-id=\"a507fda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le cours est compos\u00e9 de deux modules. En utilisant des mod\u00e8les de communication, ce module explique les obstacles qui emp\u00eachent les coll\u00e8gues de se comprendre et l\u2019impact que cela a sur nos environnements de travail professionnels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b8d0a6 e-con-full e-flex e-con e-child\" data-id=\"0b8d0a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9122809 elementor-widget elementor-widget-image\" data-id=\"9122809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"288\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-1024x369.png\" class=\"attachment-large size-large wp-image-2380\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-1024x369.png 1024w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-300x108.png 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-768x277.png 768w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-1536x554.png 1536w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/managing-emotions-at-work-v3-2048x738.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ad16c elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"d8ad16c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2020course\/M2-BuildingAwarenessandSkills\/index.html#\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 2<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794e5d2 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"794e5d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2020course\/M1-TheRoleofEmotionsinaHarmoniousWorkplace\/index.html#\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 1<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b41586f e-con-full e-flex e-con e-child\" data-id=\"b41586f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9d095 elementor-widget elementor-widget-heading\" data-id=\"3d9d095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer les \u00e9motions au travail : pr\u00e9occupations fondamentales<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa9d6c elementor-widget elementor-widget-text-editor\" data-id=\"0fa9d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours est \u00e9galement compos\u00e9 de deux modules et a \u00e9t\u00e9 con\u00e7u pour vous aider \u00e0 mieux comprendre et \u00e0 mieux g\u00e9rer le r\u00f4le puissant et omnipr\u00e9sent que jouent les \u00e9motions dans la communication et les conflits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97f2c8f e-con-full e-flex e-con e-child\" data-id=\"97f2c8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b633ec7 elementor-widget elementor-widget-image\" data-id=\"b633ec7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"288\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-1024x369.png\" class=\"attachment-large size-large wp-image-2379\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-1024x369.png 1024w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-300x108.png 300w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-768x277.png 768w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-1536x554.png 1536w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/psychological-safety-v2-2048x739.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee45b5 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"6ee45b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2022course\/Module_2_Building_Skills\/#\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 2<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9dd435 elementor-align-right elementor-absolute course-btn elementor-widget elementor-widget-button\" data-id=\"e9dd435\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/extras\/undp2022course\/Module_1_Psychological_Safety\/#\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M25 12.4998C25 19.4033 19.4036 24.9996 12.5 24.9996C5.59644 24.9996 0 19.4033 0 12.4998C0 5.59636 5.59644 0 12.5 0C19.4036 0 25 5.59636 25 12.4998Z\" fill=\"#D74100\"><\/path><path d=\"M14.9935 13.4258H6.77539V12.0758H14.9935L11.2135 8.29582L12.1754 7.35083L17.5754 12.7508L12.1754 18.1508L11.2135 17.2058L14.9935 13.4258Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Module 1<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6699bd e-con-full e-flex e-con e-child\" data-id=\"a6699bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfff0b elementor-widget elementor-widget-heading\" data-id=\"fbfff0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">S\u00e9curit\u00e9 psychologique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6027b65 elementor-widget elementor-widget-text-editor\" data-id=\"6027b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La s\u00e9curit\u00e9 psychologique a \u00e9t\u00e9 largement identifi\u00e9e comme un \u00e9l\u00e9ment cl\u00e9 des \u00e9quipes hautement productives et est particuli\u00e8rement importante pour stimuler les comportements d\u2019apprentissage dans les organisations. Ce cours pr\u00e9sentera le concept de s\u00e9curit\u00e9 psychologique au sein des \u00e9quipes, ses avantages et la mani\u00e8re dont elle est mesur\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-footer elementor-element elementor-element-6a47fe98 e-con-full e-flex e-con e-child\" data-id=\"6a47fe98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"omb-learning-footer-main elementor-element elementor-element-1f336016 e-con-full e-flex e-con e-child\" data-id=\"1f336016\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"omb-learning-footer-logo elementor-element elementor-element-102bc31f elementor-widget elementor-widget-image\" data-id=\"102bc31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"173\" height=\"38\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/05\/664639496256b765ab2314767d74f16a-1.webp\" class=\"attachment-full size-full wp-image-2387\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-footer-navigation elementor-element elementor-element-2159eb09 e-con-full e-flex e-con e-child\" data-id=\"2159eb09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1a7aa3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5c1a7aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Qui sommes-nous<br \/><span style=\"font-weight: 400\">Mission et mandats<br \/>Principes<br \/>Histoire<br \/>\u00c9quipe<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b68ad84 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5b68ad84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Comment nous aidons<br><span style=\"font-weight: 400;  \">\u00c9coute et discussion des options<br\/>Coaching en mati\u00e8re de conflits<br\/>M\u00e9diation et panel mondial de m\u00e9diation<br\/>Diplomatie de la navette<br\/>R\u00e9troaction sur les tendances syst\u00e9miques<br\/>Renforcement des capacit\u00e9s<br\/>Programme RWF<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7679a004 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7679a004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Ressources<br><span style=\"font-weight: 400\">Rapports<br \/>Sensibilisation<br \/>Bulletins d\u2019information<br \/>Informations utiles<br \/>M\u00e9dias<br \/>T\u00e9moignages<br \/>FAQ<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2faee130 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2faee130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contact<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-footer-meta elementor-element elementor-element-677eea70 e-con-full e-flex e-con e-child\" data-id=\"677eea70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"omb-learning-footer-contact-grid elementor-element elementor-element-78e82a7f e-con-full e-flex e-con e-child\" data-id=\"78e82a7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17528896 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"17528896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>323 East 44th Street\u20282 UN Plaza, 7th floor\u2028New York, NY 10017, USA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376069cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"376069cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e9l : +1 646 781 4083\u2028Fax : +1 212 906 6281\u2028Email : ombudsmediation@fpombudsman.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1baddf elementor-widget elementor-widget-text-editor\" data-id=\"3e1baddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a9 2026 Bureau de l\u2019Ombudsman pour les Fonds et Programmes des Nations Unies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"omb-learning-cta elementor-element elementor-element-4ee51f66 e-con-full e-flex e-con e-parent\" data-id=\"4ee51f66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"omb-learning-cta-copy elementor-element elementor-element-3f6ba759 e-con-full e-flex e-con e-child\" data-id=\"3f6ba759\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"omb-learning-cta-heading elementor-element elementor-element-47274dd1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"47274dd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Un conflit au travail ?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9bd0e3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6f9bd0e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez besoin d\u2019aide sur la mani\u00e8re de r\u00e9soudre un conflit ou si vous souhaitez clarifier les options dont vous disposez pour r\u00e9gler un diff\u00e9rend, contactez-nous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"omb-learning-cta-action elementor-element elementor-element-3b5c612f elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"3b5c612f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Besoin d\u2019aide ? Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le Bureau de l\u2019Ombudsman est ravi de pr\u00e9senter son programme de formation, qui comprend de nouveaux ajouts visant \u00e0 aider l\u2019ensemble du personnel \u00e0 perfectionner ses comp\u00e9tences en gestion des conflits.<\/p>\n","protected":false},"author":1,"featured_media":1877,"parent":2330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2373","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"40"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apprentissage - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/apprentissage\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apprentissage - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"og:description\" content=\"Le Bureau de l\u2019Ombudsman est ravi de pr\u00e9senter son programme de formation, qui comprend de nouveaux ajouts visant \u00e0 aider l\u2019ensemble du personnel \u00e0 perfectionner ses comp\u00e9tences en gestion des conflits.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/apprentissage\/\" \/>\n<meta property=\"og:site_name\" content=\"Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-07T21:42:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/AdobeStock_473276830.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/apprentissage\\\/\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/apprentissage\\\/\",\"name\":\"Apprentissage - 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