{"id":2355,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/"},"modified":"2026-11-07T16:42:13","modified_gmt":"2026-11-07T21:42:13","slug":"retroaction-sur-les-tendances-systemiques","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/","title":{"rendered":"R\u00e9troaction sur les tendances syst\u00e9miques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2355\" class=\"elementor elementor-2355 elementor-821\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f71acd0 e-flex e-con-boxed e-con e-parent\" data-id=\"6f71acd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bad5c63 elementor-widget elementor-widget-text-editor\" data-id=\"bad5c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conform\u00e9ment \u00e0 notre mandat, notre Bureau doit identifier, analyser et signaler les questions syst\u00e9miques g\u00e9n\u00e9rales et formuler des recommandations afin d\u2019am\u00e9liorer les politiques, les proc\u00e9dures, les syst\u00e8mes et les structures de l\u2019organisation concern\u00e9e, sans rompre la confidentialit\u00e9 ni l\u2019anonymat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39fa3bda elementor-widget elementor-widget-text-editor\" data-id=\"39fa3bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"omb-service-layout\"><div class=\"omb-service-copy\"><p>Dans ce contexte, le travail du Bureau du M\u00e9diateur s\u2019\u00e9tend au-del\u00e0 de la r\u00e9solution des pr\u00e9occupations individuelles en milieu de travail. Chaque cas trait\u00e9 par notre Bureau apporte des informations non seulement sur les individus, mais sur l\u2019organisation dans son ensemble. Identifier ces informations et agir en cons\u00e9quence constitue l\u2019une des contributions les plus importantes du Bureau du M\u00e9diateur aupr\u00e8s du PNUD, de l\u2019UNICEF, du FNUAP, de l\u2019UNOPS et d\u2019ONU Femmes.<\/p><p>Dans le cadre de ses activit\u00e9s courantes, le Bureau recueille et analyse syst\u00e9matiquement les donn\u00e9es issues du traitement des cas. Ce processus permet au Bureau de d\u00e9passer les situations individuelles pour identifier les th\u00e8mes r\u00e9currents, les mod\u00e8les \u00e9mergents et les conditions structurelles susceptibles de g\u00e9n\u00e9rer des conflits au sein de l\u2019organisation. Il s\u2019agit de questions qu\u2019aucun membre du personnel ou gestionnaire ne peut percevoir seul de son propre point de vue, mais qui deviennent visibles lorsqu\u2019elles sont examin\u00e9es globalement.<\/p><p>Les enseignements tir\u00e9s de ce processus sont partag\u00e9s avec la haute direction et l\u2019administration sous forme de r\u00e9troaction syst\u00e9mique et de recommandations concr\u00e8tes. Il ne s\u2019agit pas d\u2019observations sur des individus ou des cas pr\u00e9cis ; la confidentialit\u00e9 est pr\u00e9serv\u00e9e en tout temps. Il s\u2019agit plut\u00f4t d\u2019observations institutionnelles sur les conditions, les politiques, les processus ou les pratiques de gestion qui peuvent contribuer aux tensions, \u00e0 l\u2019insatisfaction ou aux conflits au travail \u00e0 un niveau plus profond. L\u2019objectif n\u2019est pas de bl\u00e2mer, mais de soutenir l\u2019organisation dans le traitement des causes profondes plut\u00f4t que dans la gestion des sympt\u00f4mes.<\/p><p>Le Bureau du M\u00e9diateur publie un rapport annuel r\u00e9sumant les donn\u00e9es relatives aux cas trait\u00e9s, les principales tendances et pr\u00e9occupations relev\u00e9es au cours de l\u2019ann\u00e9e, ainsi que ses recommandations \u00e0 l\u2019administration. Ce rapport est un outil de transparence important, une fa\u00e7on de rendre compte du travail du Bureau tout en contribuant \u00e0 une conversation organisationnelle plus large sur les conditions qui permettent aux personnes de s\u2019\u00e9panouir professionnellement.<\/p><p>Vous pouvez explorer nos derni\u00e8res conclusions, tendances et recommandations en consultant nos <a href=\"https:\/\/fpombudsman.org\/index.php\/reports\/\" data-wplink-url-error=\"true\">Rapports annuels<\/a>.<\/p><p>Outre notre rapport annuel, nous fournissons \u00e9galement une r\u00e9troaction syst\u00e9mique et d\u2019\u00e9quipe par d\u2019autres moyens, notamment des observations et des recommandations \u00e0 la direction \u00e0 l\u2019issue de nos missions en personne, apr\u00e8s avoir identifi\u00e9 certaines tendances ou pr\u00e9occupations r\u00e9p\u00e9t\u00e9es.<\/p><p><em>Le r\u00e9cit audio ci-dessous illustre ce service \u00e0 travers un sc\u00e9nario de cas fictif.<\/em><\/p><\/div>\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-feedback-on-systemic-trends\">\n\t\t<p class=\"omb-service-audio-eyebrow\">R\u00e9cit audio<\/p>\n\t\t<h2 id=\"omb-service-audio-feedback-on-systemic-trends\">Des r\u00e8gles du jeu in\u00e9gales<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-feedback-on-systemic-trends\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Feedback%20on-systemic%20trends%20-An%20Uneven%20Playing%20Field.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/feedback-on-systemic-trends.vtt\" srclang=\"en\" label=\"Anglais\">\n\t\t\t\t\t\t\t\tVotre navigateur ne prend pas en charge le lecteur audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Feedback%20on-systemic%20trends%20-An%20Uneven%20Playing%20Field.mp3\">T\u00e9l\u00e9chargez le fichier audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-feedback-on-systemic-trends\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-feedback-on-systemic-trends\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Fermer la transcription synchronis\u00e9e<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-feedback-on-systemic-trends\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcription synchronis\u00e9e<\/p>\n\t\t\t\t\t\t\t<p>S\u00e9lectionnez une phrase pour lancer la lecture \u00e0 partir de ce passage.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcription audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"11\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNFPA, UNOPS and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"11\" data-end=\"18\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:11<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"18\" data-end=\"27\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"27\" data-end=\"44\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In the period following the introduction of a revised organizational travel policy, our office began to receive visits from a number of staff members, each coming separately and independently, with no knowledge of each other&#039;s conversations with us, who are describing a remarkably similar experience.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"44\" data-end=\"51\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:44<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The new policy had granted managers greater discretion to approve or decline requests for learning and development travel.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"51\" data-end=\"57\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In recognition of budget pressures and the organization&#039;s sustainability commitments.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"57\" data-end=\"65\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The guidance was intentionally flexible, designed to allow managers to exercise judgment in their specific contexts.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"65\" data-end=\"70\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In practice, however, staff members were coming to us with a growing sense of unease.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"70\" data-end=\"82\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Some had submitted requests to attend activities directly relevant to their areas of work and had been declined, or redirected to virtual participation, without receiving a clear explanation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"82\" data-end=\"92\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Others had later learned informally that colleagues in comparable roles within the same or similar teams had attended the same events without difficulty.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"92\" data-end=\"94\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The requests had looked similar.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"94\" data-end=\"96\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The outcomes had not.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"96\" data-end=\"98\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What this pattern tells us?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"98\" data-end=\"107\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Taken on its own, each of these conversations could reflect the ordinary variation that comes with any policy involving managerial discretion.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"107\" data-end=\"115\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">No two situations are exactly alike, and managers work under different budget constraints, team priorities, and workload pressures.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"115\" data-end=\"123\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Flexibility in how a policy is applied is not in itself a problem, and in many cases, it could serve the organization well.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"123\" data-end=\"136\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">At the same time, when similar experiences are reported across different parts of the organization, by staff in comparable roles who have had no contact with one another, it becomes useful to look at the pattern as a whole.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"136\" data-end=\"142\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What is intended as flexibility can, in practice, be perceived as inconsistency?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"142\" data-end=\"148\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Were the reasons for a decision are not shared, or the criteria are not visible to those affected?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"148\" data-end=\"154\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">That inconsistency may also be experienced as inequity, even when none was intended.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"154\" data-end=\"159\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These are the kinds of patterns our office is well placed to observe and bring forward for reflection.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"159\" data-end=\"162\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">How our office responds to this?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"162\" data-end=\"173\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our role in a situation like this includes bringing our observations to the leadership of the organization&#039;s concerned, as part of the systemic feedback that is a core function of our mandate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"173\" data-end=\"186\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We would describe what we have observed, that the revised travel policy, as currently implemented, appears to be generating experiences of inconsistency and opacity that are affecting staff morale and trust.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"186\" data-end=\"192\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We would note that the issue does not appear to be the policy&#039;s intent, but rather the absence of clear.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"192\" data-end=\"198\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:12<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Visible criteria to guide its application and the absence of transparent communication when requests are declined.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"198\" data-end=\"206\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our office does not investigate individual decisions, and does not adjudicate between staff members and their managers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"206\" data-end=\"210\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We do not have decision-making powers, and we do not take sides.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"210\" data-end=\"221\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What we do is carry the pattern, responsibly and without identifying any individual who came to us, to the attention of those with the authority and the responsibility to act on it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"221\" data-end=\"226\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Observations on systemic issues are generally accompanied by recommendations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"226\" data-end=\"235\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These might include the development of clearer guidance for managers on the criteria to be considered when evaluating learning and development travel requests.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"235\" data-end=\"245\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">They might include a recommendation that decisions be accompanied by a brief written explanation, so that staff understand the reasoning and feel treated with respect regardless of the outcome.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"245\" data-end=\"257\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">They might include a suggestion that the policy&#039;s application be monitored over time to identify whether patterns of approval and decline are distributed equitably across teams, roles and demographics.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"257\" data-end=\"265\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These recommendations are simply an invitation to the organization to look at what its own data is telling it and to respond accordingly.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"265\" data-end=\"269\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:25<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We hope this practical example has served you to better understand our role.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"269\" data-end=\"274\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If you have any questions or comments, do not hesitate to contact us.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Des perspectives issues du traitement confidentiel des cas qui aident \u00e0 identifier les th\u00e8mes r\u00e9currents et \u00e0 soutenir un changement institutionnel constructif.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2355","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"og:description\" content=\"Des perspectives issues du traitement confidentiel des cas qui aident \u00e0 identifier les th\u00e8mes r\u00e9currents et \u00e0 soutenir un changement institutionnel constructif.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/\" \/>\n<meta property=\"og:site_name\" content=\"Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-07T21:42:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/retroaction-sur-les-tendances-systemiques\\\/\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/retroaction-sur-les-tendances-systemiques\\\/\",\"name\":\"R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#website\"},\"datePublished\":\"2026-08-05T01:15:08+00:00\",\"dateModified\":\"2026-11-07T21:42:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/retroaction-sur-les-tendances-systemiques\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/retroaction-sur-les-tendances-systemiques\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/retroaction-sur-les-tendances-systemiques\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/accueil\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comment nous vous aidons\",\"item\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/comment-nous-vous-aidons\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"R\u00e9troaction sur les tendances syst\u00e9miques\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/\",\"name\":\"Office of the Ombudsman for United Nations Funds and Programmes\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#organization\",\"name\":\"Office of the Ombudsman for United Nations Funds and Programmes\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/Logo.png\",\"contentUrl\":\"https:\\\/\\\/fpombudsman.org\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/Logo.png\",\"width\":151,\"height\":50,\"caption\":\"Office of the Ombudsman for United Nations Funds and Programmes\"},\"image\":{\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies","og_description":"Des perspectives issues du traitement confidentiel des cas qui aident \u00e0 identifier les th\u00e8mes r\u00e9currents et \u00e0 soutenir un changement institutionnel constructif.","og_url":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/","og_site_name":"Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies","article_modified_time":"2026-11-07T21:42:13+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/","url":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/","name":"R\u00e9troaction sur les tendances syst\u00e9miques - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies","isPartOf":{"@id":"https:\/\/fpombudsman.org\/fr\/#website"},"datePublished":"2026-08-05T01:15:08+00:00","dateModified":"2026-11-07T21:42:13+00:00","breadcrumb":{"@id":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/retroaction-sur-les-tendances-systemiques\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fpombudsman.org\/fr\/accueil\/"},{"@type":"ListItem","position":2,"name":"Comment nous vous aidons","item":"https:\/\/fpombudsman.org\/fr\/comment-nous-vous-aidons\/"},{"@type":"ListItem","position":3,"name":"R\u00e9troaction sur les tendances syst\u00e9miques"}]},{"@type":"WebSite","@id":"https:\/\/fpombudsman.org\/fr\/#website","url":"https:\/\/fpombudsman.org\/fr\/","name":"Office of the Ombudsman for United Nations Funds and Programmes","description":"","publisher":{"@id":"https:\/\/fpombudsman.org\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fpombudsman.org\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/fpombudsman.org\/fr\/#organization","name":"Office of the Ombudsman for United Nations Funds and Programmes","url":"https:\/\/fpombudsman.org\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/fpombudsman.org\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/11\/Logo.png","contentUrl":"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/11\/Logo.png","width":151,"height":50,"caption":"Office of the Ombudsman for United Nations Funds and Programmes"},"image":{"@id":"https:\/\/fpombudsman.org\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/pages\/2355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/comments?post=2355"}],"version-history":[{"count":1,"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/pages\/2355\/revisions"}],"predecessor-version":[{"id":2356,"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/pages\/2355\/revisions\/2356"}],"up":[{"embeddable":true,"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/pages\/2330"}],"wp:attachment":[{"href":"https:\/\/fpombudsman.org\/fr\/wp-json\/wp\/v2\/media?parent=2355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}