{"id":3028,"date":"2026-08-17T18:03:59","date_gmt":"2026-08-17T22:03:59","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/team-members\/caitlan-anne-hendrickson\/"},"modified":"2026-11-07T19:01:13","modified_gmt":"2026-11-08T00:01:13","slug":"caitlan-anne-hendrickson","status":"publish","type":"omb_team_member","link":"https:\/\/fpombudsman.org\/fr\/team-members\/caitlan-anne-hendrickson\/","title":{"rendered":"Caitlan Anne Hendrickson"},"featured_media":501,"template":"","omb_team_group":[],"class_list":["post-3028","omb_team_member","type-omb_team_member","status-publish","has-post-thumbnail","hentry"],"acf":{"omb_team_role":"Conseill\u00e8re en r\u00e8glement des conflits","omb_team_city_id":"4140963","omb_team_manual_city":"","omb_team_manual_country":"","omb_team_manual_latitude":"","omb_team_manual_longitude":"","omb_team_languages":"","omb_team_email":"","omb_team_phone":"","omb_team_biography":"Caitlan Hendrickson est conseill\u00e8re en r\u00e8glement des conflits au Bureau de l\u2019Ombudsman charg\u00e9 des fonds et programmes des Nations Unies. Elle fournit des services informels de r\u00e8glement des diff\u00e9rends \u00e0 UNDP, UNICEF, UNFPA, UNOPS et UN-Women. Elle compte plus de vingt ans d\u2019exp\u00e9rience dans le r\u00e8glement des diff\u00e9rends et plus de quinze ans \u00e0 la direction de bureaux sp\u00e9cialis\u00e9s au sein de grandes organisations multiculturelles. Forte d\u2019une vaste exp\u00e9rience dans des contextes tr\u00e8s vari\u00e9s, notamment l\u2019enseignement sup\u00e9rieur, la sant\u00e9, les tribunaux, l\u2019administration publique et les organisations \u00e0 but non lucratif, elle aime adapter son exp\u00e9rience et sa formation approfondies en mati\u00e8re de gestion des conflits et de relations humaines aux besoins propres aux personnes, aux groupes et aux organisations qu\u2019elle accompagne. Son exp\u00e9rience va de l\u2019accompagnement et du conseil individuels \u00e0 la m\u00e9diation, aux processus et interventions en grands groupes, au travail d\u2019ombudsman, aux pratiques restauratives et aux formations approfondies. Elle a assur\u00e9 la m\u00e9diation dans plus de cinq cents affaires, form\u00e9 des centaines de m\u00e9diateurs et supervis\u00e9 et accompagn\u00e9 plus de cent m\u00e9diateurs. Membre de l\u2019International Ombuds Association depuis 2011, elle apporte au travail d\u2019ombudsman une exp\u00e9rience v\u00e9ritablement pluridisciplinaire, reliant de nombreuses disciplines universitaires, les services sociaux, les interventions d\u2019urgence, les soins de sant\u00e9 ainsi que la recherche et l\u2019innovation. Elle est entr\u00e9e dans la profession d\u2019ombudsman en tant que m\u00e9diatrice et praticienne de la justice restaurative, apr\u00e8s avoir \u00e9galement acquis une vaste exp\u00e9rience aupr\u00e8s de communaut\u00e9s d\u00e9favoris\u00e9es et marginalis\u00e9es dans le secteur des services sociaux. Elle s\u2019y est sp\u00e9cialis\u00e9e dans l\u2019inclusion multiculturelle et les approches tenant compte des traumatismes, notamment aupr\u00e8s de personnes ayant surv\u00e9cu \u00e0 des violences sexuelles et interpersonnelles, de populations sans logement ou \u00e0 risque, de familles d\u2019accueil et de personnes en situation d\u2019ins\u00e9curit\u00e9 alimentaire. Caitlan poss\u00e8de l\u2019exp\u00e9rience et les comp\u00e9tences n\u00e9cessaires pour travailler avec des communaut\u00e9s et des personnes aux identit\u00e9s et aux v\u00e9cus tr\u00e8s divers, des r\u00e9fugi\u00e9s et des communaut\u00e9s rurales isol\u00e9es aux cadres dirigeants et aux institutions complexes. Avant de rejoindre les Nations Unies, elle dirigeait le Bureau de l\u2019Ombudsman de l\u2019Agence f\u00e9d\u00e9rale am\u00e9ricaine de gestion des urgences (FEMA), qu\u2019elle avait rejoint apr\u00e8s plus de dix ans \u00e0 la t\u00eate de bureaux de r\u00e8glement des diff\u00e9rends et d\u2019ombudsman dans de grands \u00e9tablissements universitaires multiculturels ayant des programmes et des publics internationaux. Ce travail comprenait \u00e9galement la direction d\u2019un programme de justice restaurative, d\u2019un programme d\u2019observateurs neutres et d\u2019une clinique de m\u00e9diation rattach\u00e9e \u00e0 un tribunal. Caitlan a en outre consacr\u00e9 des ann\u00e9es de b\u00e9n\u00e9volat \u00e0 des personnes ayant surv\u00e9cu \u00e0 la torture, \u00e0 des demandeurs d\u2019asile et \u00e0 des r\u00e9fugi\u00e9s.\n\nCaitlan est titulaire d\u2019un master en \u00e9ducation, sp\u00e9cialit\u00e9 relations humaines, d\u2019un certificat de deuxi\u00e8me cycle en technologies \u00e9ducatives \u2014 apprentissage des adultes & formation \u2014 et d\u2019une licence en \u00e9tudes internationales, espagnol, et planification, politiques publiques et gestion, avec des mati\u00e8res secondaires en \u00e9tudes de la paix et en \u00e9tudes latino-am\u00e9ricaines, ainsi qu\u2019une orientation professionnelle vers le d\u00e9veloppement communautaire durable. Elle pr\u00e9pare \u00e9galement un doctorat en leadership et a suivi de nombreuses formations avanc\u00e9es dans diverses sp\u00e9cialit\u00e9s li\u00e9es au r\u00e8glement des diff\u00e9rends et au travail d\u2019ombudsman. Elle parle couramment l\u2019anglais et l\u2019espagnol et s\u2019efforce de retrouver les comp\u00e9tences en fran\u00e7ais qu\u2019elle avait acquises, mais en grande partie perdues apr\u00e8s s\u2019\u00eatre consacr\u00e9e exclusivement \u00e0 l\u2019espagnol. Caitlan est passionn\u00e9e par la cr\u00e9ation d\u2019exp\u00e9riences \u00e9ducatives transformatrices et par la promotion du bien-\u00eatre global et de l\u2019excellence aux niveaux intrapersonnel, interpersonnel et organisationnel.","omb_team_display_order":15},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Caitlan Anne Hendrickson - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/team-members\/caitlan-anne-hendrickson\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Caitlan Anne Hendrickson - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fpombudsman.org\/fr\/team-members\/caitlan-anne-hendrickson\/\" \/>\n<meta property=\"og:site_name\" content=\"Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-08T00:01:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2014\/10\/Hendrickson-Caitlan-0230.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1499\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/team-members\\\/caitlan-anne-hendrickson\\\/\",\"url\":\"https:\\\/\\\/fpombudsman.org\\\/fr\\\/team-members\\\/caitlan-anne-hendrickson\\\/\",\"name\":\"Caitlan Anne Hendrickson - 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