{"id":2962,"date":"2023-02-14T14:29:00","date_gmt":"2023-02-14T19:29:00","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/resource-library\/conversations-difficiles-sur-la-carriere-et-la-performance\/"},"modified":"2026-11-07T19:01:11","modified_gmt":"2026-11-08T00:01:11","slug":"conversations-difficiles-sur-la-carriere-et-la-performance","status":"publish","type":"omb_resource","link":"https:\/\/fpombudsman.org\/fr\/resource-library\/conversations-difficiles-sur-la-carriere-et-la-performance\/","title":{"rendered":"Conversations difficiles sur la carri\u00e8re et la performance"},"featured_media":533,"template":"","omb_resource_type":[30],"class_list":["post-2962","omb_resource","type-omb_resource","status-publish","has-post-thumbnail","hentry"],"acf":{"omb_resource_destination_type":"internal","omb_resource_file":null,"omb_resource_external_url":"","omb_resource_file_fr":null,"omb_resource_file_es":null,"omb_resource_video_url":null,"omb_resource_summary":"Le d\u00e9but de l\u2019ann\u00e9e civile co\u00efncide avec les \u00e9valuations de la performance et les plans de travail annuels. C\u2019est souvent une p\u00e9riode de renouveau o\u00f9 l\u2019on peut d\u00e9cider d\u2019aborder des questions laiss\u00e9es de c\u00f4t\u00e9 depuis\u2026","omb_resource_content":"<p><strong>La saison des conversations difficiles<\/strong><\/p>\n<p>Le d\u00e9but de l\u2019ann\u00e9e civile co\u00efncide avec les \u00e9valuations de la performance et les plans de travail annuels. C\u2019est souvent une p\u00e9riode de renouveau o\u00f9 l\u2019on peut d\u00e9cider d\u2019aborder des questions laiss\u00e9es de c\u00f4t\u00e9 depuis quelque temps. C\u2019est, en ce sens, la saison des <em>conversations difficiles<\/em>.<\/p>\n<p>Au Bureau de l\u2019Ombudsman, nous aidons non seulement \u00e0 traiter les conflits au travail, mais nous\u00a0renfor\u00e7ons aussi les comp\u00e9tences du personnel des fonds et programmes des Nations Unies pour l\u2019aider \u00e0 aborder et g\u00e9rer les conflits plus efficacement. Une communication efficace et adapt\u00e9e est essentielle \u00e0 cette d\u00e9marche.<\/p>\n<p>Ce mois-ci, nous partagerons quelques id\u00e9es et outils que le Bureau a trouv\u00e9s utiles pour la \u201csaison des conversations difficiles\u201d, tant pour les responsables que pour les membres d\u2019\u00e9quipe qui doivent soulever un probl\u00e8me. Pour commencer, voici quelques rappels :<\/p>\n<ol>\n<li>Clart\u00e9 : pr\u00e9parez-vous \u00e0 \u00eatre clair et pr\u00e9cis \u2013 donnez des exemples si possible.<\/li>\n<li>Empathie : abordez la conversation avec empathie et compr\u00e9hension. N\u2019oubliez pas que la conversation est difficile pour une raison. L\u2019\u00e9coute active et la reconnaissance des \u00e9motions sont des \u00e9tapes importantes d\u2019une approche empathique.<\/li>\n<li>\u00c9quilibre : vous pouvez \u00eatre press\u00e9 de faire passer votre message, mais veillez \u00e0 maintenir l\u2019\u00e9quilibre n\u00e9cessaire entre parler et \u00e9couter. Poser des questions ouvertes peut \u00eatre utile lorsque cet \u00e9quilibre semble absent.<\/li>\n<li>Adaptation : si la situation n\u2019\u00e9volue pas comme vous l\u2019esp\u00e9riez, soyez pr\u00eat \u00e0 vous adapter. N\u2019oubliez pas que l\u2019autre personne peut ressentir des \u00e9motions qui emp\u00eachent son esprit et son corps de recevoir r\u00e9ellement le message que vous avez pr\u00e9par\u00e9. Vous devrez peut-\u00eatre l\u2019aider \u00e0 se sentir comprise et \u00e9cout\u00e9e, voire interrompre la conversation et la reprendre \u00e0 un moment plus propice.<\/li>\n<li>Recherche de solutions : essayez d\u2019aborder les conversations dans une perspective d\u2019avenir. Rechercher des responsables et ressasser le pass\u00e9 est souvent une perte de temps et d\u2019\u00e9nergie. Soyez pr\u00eat \u00e0 \u00e9laborer avec l\u2019autre personne une liste des prochaines \u00e9tapes.<\/li>\n<li>Suivi : une fois les \u00e9tapes convenues, le suivi est essentiel. C\u2019est ainsi que les conversations deviennent des actions, puis des am\u00e9liorations. Pr\u00e9voir des \u00e9changes r\u00e9guliers peut aussi \u00eatre utile.<\/li>\n<\/ol>\n<p>Restez \u00e0 l\u2019\u00e9coute. La semaine prochaine, nous partagerons le premier \u00e9pisode de notre \u201cOmbudscast\u201d, un podcast du Bureau de l\u2019Ombudsman charg\u00e9 des fonds et programmes des Nations Unies consacr\u00e9 aux conversations difficiles.<\/p>","omb_resource_date":"20230214","omb_featured_post":false,"omb_homepage_featured_background":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversations difficiles sur la carri\u00e8re et la performance - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/fr\/resource-library\/conversations-difficiles-sur-la-carriere-et-la-performance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversations difficiles sur la carri\u00e8re et la performance - Bureau de l\u2019Ombudsman pour les fonds et programmes des Nations Unies\" \/>\n<meta property=\"og:description\" content=\"Le d\u00e9but de l\u2019ann\u00e9e civile co\u00efncide avec les \u00e9valuations de la performance et les plans de travail annuels. 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