{"id":3757,"date":"2020-09-24T14:47:46","date_gmt":"2020-09-24T14:47:46","guid":{"rendered":"https:\/\/fpombudsman.org\/what-we-do-3\/mediation\/"},"modified":"2024-09-19T13:19:45","modified_gmt":"2024-09-19T13:19:45","slug":"mediation","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/what-we-do-3\/mediation\/","title":{"rendered":"Mediaci\u00f3n"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=”.vc_custom_1612807468578{margin-bottom: 25px !important;}”]<\/p>\n

\u00bfQu\u00e9 es la mediaci\u00f3n?<\/h2>\n

La mediaci\u00f3n es un proceso confidencial de resoluci\u00f3n de disputas, en el que un tercero profesional neutral- un mediador- ayuda a las partes en disputa a entablar una conversaci\u00f3n constructiva, hablar de los problemas, expresar intereses, intercambiar ideas sobre opciones, encontrar puntos en com\u00fan y, cuando corresponda, llegar a un consenso con miras a resolver la disputa.<\/p>\n

Todas las mediaciones realizadas por la Unidad de Mediaci\u00f3n de la Oficina del Ombudsman para los Fondos y Programas de las Naciones Unidas se basan en los cuatro principios claves de la Oficina:\u00a0confidencialidad<\/span>,\u00a0imparcialidad and neutralidad<\/span>,\u00a0independencia<\/span>, e\u00a0informalidad<\/span>.<\/p>\n

La Oficina tambi\u00e9n opera de acuerdo con los principios de mediaci\u00f3n participaci\u00f3n voluntaria<\/span>,\u00a0autodeterminaci\u00f3n<\/span>, y\u00a0consentimiento informado<\/span>.[\/vc_column_text][vc_accordion 1=”Our” active_tab=”false” collapsible=”yes” href=”\/what-are-our-principles\/” title=”Principios de la Mediaci\u00f3n”][vc_accordion_tab title=”Participaci\u00f3n voluntaria”][vc_column_text]La participaci\u00f3n de las partes en disputa en la mediaci\u00f3n es voluntaria, lo que significa que las partes participan en el proceso de manera voluntaria. Asimismo, las partes renuncian al proceso de forma voluntaria. La naturaleza voluntaria del proceso permite a las partes ser honestas y sinceras al comunicar su propia perspectiva, controlar el proceso y lograr un entendimiento mutuo.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Autodeterminaci\u00f3n”][vc_column_text]El mediador no impone ninguna soluci\u00f3n a las partes. Las partes contendientes tendr\u00e1n el derecho y el poder de decidir el resultado de la disputa, explorar y encontrar una soluci\u00f3n aceptable para ellas. Sin embargo, en un proceso de adjudicaci\u00f3n, como el Tribunal Contencioso-Administrativo de las Naciones Unidas o el arbitraje, el juez o el \u00e1rbitro imponen un resultado vinculante para las partes en disputa.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Consentimiento informado”][vc_column_text]Durante el proceso, el mediador se asegurar\u00e1 de que las partes comprenden los riesgos y beneficios de un acuerdo para que puedan tomar una decisi\u00f3n informada.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_column_text]<\/p>\n

El Papel del Mediador<\/h2>\n

El papel del mediador es facilitar el di\u00e1logo entre las partes y ayudarlas a alcanzar un resultado satisfactorio, confidencialmente y con esp\u00edritu de confianza. El mediador no toma partido ni juzga qui\u00e9n tiene raz\u00f3n o no, sino que crea una oportunidad para que las partes mantengan un di\u00e1logo constructivo con la asistencia profesional de un mediador neutral e independiente.[\/vc_column_text][vc_column_text]<\/p>\n

\u00bfQui\u00e9n puede solicitar la mediaci\u00f3n?<\/h2>\n

Los miembros del personal del PNUD, UNFPA, UNICEF, UNOPS y ONU Mujeres que buscan resolver una disputa en el lugar de trabajo son elegibles para solicitar los servicios de mediaci\u00f3n de la Unidad de Mediaci\u00f3n de la Oficina, independientemente de su modalidad contractual (incluidos gerentes, otros miembros del personal, consultores y pasantes). En \u00faltima instancia, la Oficina se reserva la facultad de determinar si el caso es apropiado para la mediaci\u00f3n. Si el asunto no es adecuado para la mediaci\u00f3n, el Visitante puede optar por tratar los temas en cuesti\u00f3n a trav\u00e9s de los servicios del Ombudsman. Cualquier parte que participe en la mediaci\u00f3n se reserva el derecho a seguir procesos formales de resoluci\u00f3n de disputas.[\/vc_column_text][vc_column_text]<\/p>\n

\u00bfC\u00f3mo solicitar la mediaci\u00f3n?<\/h2>\n

Por lo general, la mediaci\u00f3n comienza cuando una parte inicia el proceso enviando un correo electr\u00f3nico a la Oficina a ombudsmediation@fpombudsman.org<\/a> con una breve descripci\u00f3n de la situaci\u00f3n a la que se enfrenta dicha parte. Todas las comunicaciones con la Oficina, incluida esta comunicaci\u00f3n inicial, son estrictamente confidenciales. Una vez que se expresa la necesidad de mediaci\u00f3n y la Unidad de Mediaci\u00f3n determina que la mediaci\u00f3n es apropiada, la Unidad de Mediaci\u00f3n obtendr\u00e1 el consentimiento de ambas partes para iniciar el proceso.[\/vc_column_text][vc_empty_space height=”15″][\/vc_column][\/vc_row][vc_row][vc_column width=”7\/12″][vc_video link=”https:\/\/www.youtube.com\/watch?v=Lnq-JkzFMSY&feature=youtu.be&ab_channel=FpOmbudsman”][\/vc_column][vc_column width=”5\/12″][vc_column_text css=”.vc_custom_1600975320748{margin-bottom: 10px !important;}”]<\/p>\n

Please click here to learn more about the Global Mediation Panel.<\/a><\/strong><\/p>\n

[\/vc_column_text][vc_single_image image=”3258″ img_size=”170 x auto” alignment=”center” onclick=”custom_link” link=”https:\/\/fpombudsman.org\/global-mediation-panel\/”][\/vc_column][\/vc_row][vc_row el_id=”MediationNewsletter”][vc_column][vc_empty_space height=”10px”][vc_separator][vc_column_text css=”.vc_custom_1620934461601{margin-bottom: 30px !important;padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 8px !important;background-color: #5083cf !important;}”]<\/p>\n

Mediation Newsletter<\/h2>\n

[\/vc_column_text][vc_column_text]The Mediation Newsletter is a unique resource available to the personnel of UNDP, UNFPA, UNICEF, UNOPS and UN Women to learn more about mediation and how it can be effectively utilized. The inaugural edition of the newsletter is made available on our website. The Office of the Ombudsman may also publish some of the material in subsequent editions on the website when the Office believes that the material will benefit the international mediation community beyond the Funds and Programmes and will not contain any proprietary or confidential information.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”4095″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Landscape_13052021.pdf”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

Mediation Newsletter \u2013 Inaugural Edition<\/h3>\n

The inaugural edition of \u201cMediating Around the World\u201d, a newsletter of the Office of the Ombudsman for United Nations Funds and Programmes.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4103″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Arabic_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Workplace Mediation: Advantages and benefits<\/h3>\n

Download: Arabic (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4107″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Chinese_230420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Disputes between My Boss and Me: Is it Possible to Mediate<\/h3>\n

Download: Chinese (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4111″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-French_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Can mediation help in the workplace<\/h3>\n

Download: French (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4115″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Russian_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Can mediation help in a workplace conflict?<\/h3>\n

Download: Russian (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”4119″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/05\/Mediation-Newsletter-Spanish_200420211.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Consider Mediation First<\/h3>\n

Download: Spanish (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][vc_column_text css=”.vc_custom_1600970384217{margin-bottom: 24px !important;}”]More information about how mediation can help you in your situation, please review the documents below.[\/vc_column_text][vc_column_text css=”.vc_custom_1600976066834{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 8px !important;background-color: #5083cf !important;}”]<\/p>\n

Mediation Resources<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3786″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/02\/Spanish-Mediation-Guide.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Gu\u00eda De Mediaci\u00f3n<\/h3>\n

Esta gu\u00eda de mediaci\u00f3n describe el papel del la Unidad de Mediaci\u00f3n de la Oficina en el apoyo a la resoluci\u00f3n de conflictos y la colaboraci\u00f3n entre los miembros del personal, con especial \u00e9nfasis en la capacidad mejorada de la Oficina para la prestaci\u00f3n oportuna y eficaz de servicios de mediaci\u00f3n de alta calidad.<\/p>\n

Download: Espa\u00f1ol (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3914″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/03\/Conversation-with-the-Mediator-Flyer.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

A Conversation with the Mediator<\/h3>\n

T<\/span>he Mediation Unit has launched a series of 1.5-hour training events titled \u201cA Conversation with the Mediator,\u201d aimed at bringing mediation closer to the country offices despite the pandemic. \u201cA Conversation with the Mediator\u201d includes two components.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3276″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/11\/Mediation-Training-Flyer.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Mediation Training Flyer<\/h3>\n

This flyer provides a summary of the training programs offered by the Mediation Unit.<\/p>\n

Download: English (PDF)<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3248″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/09\/4.-Mediation-Process.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Mediation process<\/h3>\n

This document provides a useful illustrative chart to describe the mediation process and the steps involved therein.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3249″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/09\/6.-Mediation-Lawyers-FINAL-.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Guide for mediation lawyers and parties represented by lawyers in mediations<\/h3>\n

Although this guide is specifically designed for mediation lawyers and parties represented by lawyers in mediation, it can also be useful for an unrepresented party to develop a strategy to and prepare for an upcoming mediation session.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3250″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/02\/Code-of-Conduct-Global-Mediation-Panel-v2.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

The Code of Conduct<\/h3>\n

The purpose of this Code of Conduct is to ensure that all mediators of the Global Mediation Panel of the Office of Ombudsman for the United Nations Funds and Programmes are guided by a single set of ethical rules and principles.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”mediationGuideRow”][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3738″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2021\/04\/Agreement-to-Mediate-CLEAN-April-2021-.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Agreement to mediate<\/h3>\n

The parties are requested to sign an agreement to mediate before engaging in mediation, which ensures the parties\u2019 compliance with the basic principles of mediation.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” border_width=”2″ accent_color=”#fce6b5″ el_class=”resources-separator”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”3252″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/fpombudsman.org\/wp-content\/uploads\/2020\/02\/FAQ-Global-Mediation-Panel-v2.pdf”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Frequently Asked Questions (FAQ)<\/h3>\n

This document provides a list of common questions that users of mediation have. But if you have any other questions, please do not hesitate to reach out to us.<\/p>\n

Download: English (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=”.vc_custom_1612807468578{margin-bottom: 25px !important;}”] \u00bfQu\u00e9 es la mediaci\u00f3n? La mediaci\u00f3n es un proceso confidencial de resoluci\u00f3n de disputas, en el que un tercero profesional neutral- un mediador- ayuda a las partes en disputa a entablar una conversaci\u00f3n constructiva, hablar de los problemas, expresar intereses, intercambiar ideas sobre opciones, encontrar puntos en com\u00fan y, cuando corresponda, […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":1170,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3757","page","type-page","status-publish","hentry"],"yoast_head":"\nMediaci\u00f3n - Office of the Ombudsman for United Nations Funds and Programmes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/es\/what-we-do-3\/mediation\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mediaci\u00f3n - Office of the Ombudsman for United Nations Funds and Programmes\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=”.vc_custom_1612807468578{margin-bottom: 25px !important;}”] \u00bfQu\u00e9 es la mediaci\u00f3n? 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