{"id":2787,"date":"2014-10-31T15:17:45","date_gmt":"2014-10-31T19:17:45","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/informacion-util\/"},"modified":"2026-11-07T16:43:33","modified_gmt":"2026-11-07T21:43:33","slug":"informacion-util","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/informacion-util\/","title":{"rendered":"Informaci\u00f3n \u00fatil"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2787\" class=\"elementor elementor-2787 elementor-372\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a168b e-grid e-con-boxed e-con e-parent\" data-id=\"59a168b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0eb3f85 e-con-full e-flex e-con e-child\" data-id=\"0eb3f85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b7feae e-con-full e-flex e-con e-child\" data-id=\"2b7feae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48e7bf5 elementor-widget elementor-widget-image\" data-id=\"48e7bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"100\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_05.jpg\" class=\"attachment-full size-full wp-image-2799\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_05.jpg 500w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_05-300x60.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ce743b e-con-full e-flex e-con e-child\" data-id=\"4ce743b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f5fba0 elementor-widget elementor-widget-heading\" data-id=\"5f5fba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Directrices de pr\u00e1ctica de mediaci\u00f3n para el Defensor del Pueblo del sistema de la ONU y mediadores<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d026b1 elementor-widget elementor-widget-text-editor\" data-id=\"7d026b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Documento marco adoptado por la Red del CEB de Defensores del Pueblo y Mediadores del sistema de la ONU, que establece definiciones, principios y procedimientos compartidos que rigen c\u00f3mo se ofrecen los servicios de mediaci\u00f3n en las organizaciones de la ONU.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e34848 elementor-widget elementor-widget-button\" data-id=\"1e34848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/10\/Mediation-Guidelines-20260219.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bbda3c e-con-full e-flex e-con e-child\" data-id=\"8bbda3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-81cc768 e-con-full e-flex e-con e-child\" data-id=\"81cc768\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1ea62 elementor-widget elementor-widget-image\" data-id=\"fa1ea62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"501\" height=\"101\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_06.jpg\" class=\"attachment-full size-full wp-image-2797\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_06.jpg 501w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_06-300x60.jpg 300w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c6fdcc e-con-full e-flex e-con e-child\" data-id=\"2c6fdcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93480cd elementor-widget elementor-widget-heading\" data-id=\"93480cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Red UNOMS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c747da2 elementor-widget elementor-widget-text-editor\" data-id=\"c747da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El foro que re\u00fane a profesionales de la defensor\u00eda del pueblo y de la mediaci\u00f3n de las organizaciones de la ONU para intercambiar informaci\u00f3n, colaborar en cuestiones comunes y promover el acceso a servicios informales de resoluci\u00f3n de conflictos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd45d93 elementor-widget elementor-widget-button\" data-id=\"dd45d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.un.org\/ombudsman\/en\/network\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-178dffc e-con-full e-flex e-con e-child\" data-id=\"178dffc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-65918d5 e-con-full e-flex e-con e-child\" data-id=\"65918d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abb4463 elementor-widget elementor-widget-image\" data-id=\"abb4463\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"101\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_04.jpg\" class=\"attachment-full size-full wp-image-2800\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_04.jpg 500w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_04-300x61.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0107c6 e-con-full e-flex e-con e-child\" data-id=\"c0107c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5867ce elementor-widget elementor-widget-heading\" data-id=\"f5867ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Normas de conducta para la Funci\u00f3n P\u00fablica Internacional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0912b2 elementor-widget elementor-widget-text-editor\" data-id=\"e0912b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Publicado por la Comisi\u00f3n de Administraci\u00f3n P\u00fablica Internacional (CAPI), abarca las directrices fundamentales de \u00e9tica y conducta profesional que se espera que todo el personal del sistema de la ONU respete.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81dd033 elementor-widget elementor-widget-button\" data-id=\"81dd033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/icsc.un.org\/Resources\/General\/Publications\/standardse.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2306e07 e-con-full e-flex e-con e-child\" data-id=\"2306e07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a268a08 e-con-full e-flex e-con e-child\" data-id=\"a268a08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7b358 elementor-widget elementor-widget-image\" data-id=\"1d7b358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"101\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_01.jpg\" class=\"attachment-full size-full wp-image-2801\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_01.jpg 500w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_01-300x61.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aff8b7 e-con-full e-flex e-con e-child\" data-id=\"3aff8b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfece3e elementor-widget elementor-widget-heading\" data-id=\"dfece3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Normas de pr\u00e1ctica para los Defensores del Pueblo y Mediadores del sistema de la ONU<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64bc487 elementor-widget elementor-widget-text-editor\" data-id=\"64bc487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El documento establece normas operativas compartidas en todas las oficinas del Defensor del Pueblo de la ONU.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ff15e elementor-widget elementor-widget-button\" data-id=\"97ff15e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.un.org\/ombudsman\/sites\/default\/files\/standards-of-practice-network-en.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ae7b80 e-con-full e-flex e-con e-child\" data-id=\"1ae7b80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3cf8467 e-con-full e-flex e-con e-child\" data-id=\"3cf8467\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2592a88 elementor-widget elementor-widget-image\" data-id=\"2592a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"501\" height=\"100\" src=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_03.jpg\" class=\"attachment-full size-full wp-image-2802\" alt=\"\" srcset=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_03.jpg 501w, https:\/\/fpombudsman.org\/wp-content\/uploads\/2026\/08\/Ombudsman_Background_Patterns_Light_03-300x60.jpg 300w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a28dcd2 e-con-full e-flex e-con e-child\" data-id=\"a28dcd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e91a1a elementor-widget elementor-widget-heading\" data-id=\"2e91a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Definiciones de cuestiones<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74488dd elementor-widget elementor-widget-text-editor\" data-id=\"74488dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Una gu\u00eda de referencia de las categor\u00edas estandarizadas que la Oficina del Defensor del Pueblo utiliza para clasificar las preocupaciones que recibe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56fa5ea elementor-widget elementor-widget-button\" data-id=\"56fa5ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2014\/10\/Issue-definitions_Engl.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s 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