{"id":2737,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/como-ayudamos\/diplomacia-de-lanzadera\/"},"modified":"2026-11-07T16:43:29","modified_gmt":"2026-11-07T21:43:29","slug":"diplomacia-de-lanzadera","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/como-ayudamos\/diplomacia-de-lanzadera\/","title":{"rendered":"Diplomacia de lanzadera"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2737\" class=\"elementor elementor-2737 elementor-820\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e241e7 e-flex e-con-boxed e-con e-parent\" data-id=\"e241e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67fb6a05 elementor-widget elementor-widget-text-editor\" data-id=\"67fb6a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"omb-service-layout\"><div class=\"omb-service-copy\"><p>Cuando las partes no pueden o no desean interactuar directamente, por el motivo que sea, un Ombudsman puede actuar como intermediario, transmitiendo las preocupaciones, posiciones e intereses de cada una. A menudo, la diplomacia de lanzadera constituye o forma parte de un proceso de mediaci\u00f3n.<\/p><p>Las razones por las que las partes no pueden o no quieren participar directamente son variadas, y la Oficina no exige una justificaci\u00f3n particular antes de utilizar este enfoque. Lo que importa es que la interacci\u00f3n directa no es, por el momento, una v\u00eda viable y que sigue siendo valioso ayudar a las partes a comprender la perspectiva de la otra.<\/p><p>Actuar como intermediario significa algo m\u00e1s que transmitir mensajes. El Ombudsman se re\u00fane por separado y de forma confidencial con cada parte, escucha sus preocupaciones y les ayuda a identificar no solo su posici\u00f3n declarada, sino tambi\u00e9n los intereses subyacentes. Este intercambio puede adoptar diferentes formas seg\u00fan lo que requiera la situaci\u00f3n. A veces es unidireccional: una de las partes desea transmitir algo a la otra, como una disculpa, una explicaci\u00f3n o una informaci\u00f3n, sin esperar ni necesitar necesariamente una respuesta. Otras veces es bidireccional, con informaci\u00f3n, preguntas y aclaraciones que van y vienen entre las partes mientras cada una busca comprender mejor la posici\u00f3n de la otra. Independientemente de la forma que adopte, no se comparte nada m\u00e1s all\u00e1 de lo que cada parte ha acordado comunicar, y la Oficina se mantiene estrictamente neutral en todo momento: no toma partido, no aboga en nombre de ninguna de las partes y no juzga los m\u00e9ritos de ninguna de las posiciones.<\/p><\/div><div> <\/div><div class=\"omb-service-copy\"><em>La historia en audio que aparece a continuaci\u00f3n da vida a este servicio a trav\u00e9s de un caso pr\u00e1ctico ilustrativo.<\/em><\/div>\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-shuttle-diplomacy\">\n\t\t<p class=\"omb-service-audio-eyebrow\">Relato en audio<\/p>\n\t\t<h2 id=\"omb-service-audio-shuttle-diplomacy\">Despu\u00e9s de la tormenta<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-shuttle-diplomacy\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Shuttle%20Diplomacy%20-%20After%20The%20Storm.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/shuttle-diplomacy.vtt\" srclang=\"en\" label=\"Ingl\u00e9s\">\n\t\t\t\t\t\t\t\tSu navegador no es compatible con el reproductor de audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Shuttle%20Diplomacy%20-%20After%20The%20Storm.mp3\">Descargue el archivo de audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-shuttle-diplomacy\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-shuttle-diplomacy\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Cerrar transcripci\u00f3n sincronizada<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-shuttle-diplomacy\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcripci\u00f3n sincronizada<\/p>\n\t\t\t\t\t\t\t<p>Seleccione cualquier frase para reproducir el audio desde ese momento.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcripci\u00f3n del audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"9.4859574468085\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNICEF, UNFPA, UNOPS, and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"9.4859574468085\" data-end=\"17.691914893617\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:09<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"17.691914893617\" data-end=\"26.88\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case, or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"26.88\" data-end=\"29.297021276596\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Priya is the visitor to our office.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"29.297021276596\" data-end=\"30.902127659574\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I accepted the apology.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"30.902127659574\" data-end=\"40.920215053763\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I said it was fine because I didn&#039;t know what else to say in that moment and because part of me just wanted to move past the situation and get on with the work.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"40.920215053763\" data-end=\"43.51376344086\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">But the truth is, it hasn&#039;t left me.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"43.51376344086\" data-end=\"52.625306122449\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We were in the middle of an intense deadline and the whole team was under enormous pressure and in that moment, my colleagues snapped.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"52.625306122449\" data-end=\"68.179574468085\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:52<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The feedback he gave me was sharp and he raised his voice, not in a way that perhaps others would remember for long, but I remember it because it happened in front of others and because of the way it felt, the tone, the volume.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"68.179574468085\" data-end=\"77.48\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I felt humiliated and even though I know it was about the pressure and not about me personally, emotionally it didn&#039;t feel that way.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"77.48\" data-end=\"79.185\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It felt very personal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"79.185\" data-end=\"88.24\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He apologized the same day and I accepted it, but something shifted between us after that and I haven&#039;t been able to shift it back.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"88.88\" data-end=\"96.5\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I find myself being very careful around him now, going quiet when he&#039;s nearby, avoiding eye contact in meetings.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"96.5\" data-end=\"102.24\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t think he&#039;s a bad person, but I don&#039;t feel safe in the same way I did before.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"102.88\" data-end=\"107.82083333333\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When he suggested we need to talk it through, my immediate reaction was fear.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"107.82083333333\" data-end=\"110.40170212766\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What if I end up on the back foot again?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"110.40170212766\" data-end=\"113.53361702128\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What if I walk away feeling worse than before?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"113.53361702128\" data-end=\"120.96168421053\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So I said I would only agree if our manager was present and if the meeting was recorded, I wanted a witness.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"120.96168421053\" data-end=\"126.59628865979\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I wanted to know that whatever happened in that room could not later be denied or reframed.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"126.59628865979\" data-end=\"128.75031578947\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t think of it as escalating.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"128.75031578947\" data-end=\"142.22193548387\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I thought of it as protecting myself, but now I&#039;m told that felt threatening to him, that he came to me in good faith and my response made him feel like he was being taken to a formal proceeding and I understand that.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"142.22193548387\" data-end=\"146.09978494624\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I do, but I didn&#039;t know how else to feel safe.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"146.09978494624\" data-end=\"148.08680851064\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t want a formal complaint.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"148.08680851064\" data-end=\"150.54468085106\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I don&#039;t want him to face consequences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"150.54468085106\" data-end=\"153.52\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I just want to feel comfortable at work again.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"154.16\" data-end=\"159.39076923077\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I want to be able to sit in a meeting and not feel my chest tighten when he walks in.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"159.39076923077\" data-end=\"162.096\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I just don&#039;t know how to get there from here.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"162.096\" data-end=\"163.69431578947\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"163.69431578947\" data-end=\"171.15130434783\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Priya came to our office with a concern that suggests the aftermath of a rupture that an apology did not fully heal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"171.15130434783\" data-end=\"179.7114893617\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">With her consent, and in keeping with our confidential and informal process, we also reached out to her colleague to understand his perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"179.7114893617\" data-end=\"187.68\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What emerged was a picture of two people who want the same outcome, but despite that, are unable to reach each other.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"187.68\" data-end=\"190.16\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Jonas was genuinely remorseful.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"190.16\" data-end=\"193.4511827957\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He had apologized immediately and he had meant it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"193.4511827957\" data-end=\"207.04\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:13<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">His suggestion of a direct conversation was a good faith attempt to repair the relationship, but when Priya responded by requesting a manager&#039;s presence and a recording, he felt that his gesture had been turned into something formal and threatening.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"207.76\" data-end=\"208.86845360825\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">He grew guarded.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"208.86845360825\" data-end=\"214.48\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And Priya, reading that guardedness is coldness, felt even less safe than before.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"36\" data-start=\"215.12\" data-end=\"222.12659574468\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:35<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Neither of them is wrong about their own experience, but in this moment they are unable to engage in a direct conversation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"37\" data-start=\"222.12659574468\" data-end=\"227.2\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This is precisely the kind of situation shuttle diplomacy is designed to address.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"38\" data-start=\"227.84\" data-end=\"229.65395348837\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This is how the process works.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"39\" data-start=\"229.65395348837\" data-end=\"243.28\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">An assigned member from our office meets separately with each party to listen carefully, to try to understand what each person is experiencing, and to help them articulate not just what happened, but what they need going forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"40\" data-start=\"243.84\" data-end=\"246.58285714286\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This distinction is at the heart of the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"41\" data-start=\"246.58285714286\" data-end=\"255.95692307692\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Rather than dwelling on whose account of the original incident is more accurate, shuttle diplomacy gently redirects energy toward a more useful question.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"42\" data-start=\"255.95692307692\" data-end=\"261.15789473684\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What would a workable respectful professional relationship look like from here?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"43\" data-start=\"261.15789473684\" data-end=\"269.27824175824\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">From those separate conversations, the Ombudsman begins to identify the common ground that already exists beneath the current impasse.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"44\" data-start=\"269.27824175824\" data-end=\"272\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Both Priya and Jonas want the same outcome.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"45\" data-start=\"272.8\" data-end=\"281.42193548387\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Both want to feel comfortable in a shared professional space again, naming that shared outcome to each party separately begins to shift the dynamic.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"46\" data-start=\"281.42193548387\" data-end=\"294.03628865979\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman then carries carefully synthesized elements of each person&#039;s perspective to the other in a form that allows each party to begin to understand the other&#039;s experience without the pressure of a direct exchange.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"47\" data-start=\"294.03628865979\" data-end=\"307.76622222222\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:54<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Jonas may not have fully understood what it felt like for Priya to be on the receiving end of that moment in front of colleagues, or why an apology, though necessary and sincerely given, was not on its own sufficient to restore her sense of safety.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"48\" data-start=\"307.76622222222\" data-end=\"317.68\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And Priya may not have fully understood that Jonas&#039; request for a conversation was not an attempt to overpower her again, but a genuine attempt to take responsibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"49\" data-start=\"318.48\" data-end=\"324.24255319149\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Hearing these things through a trusted neutral begins to soften what direct contact currently cannot.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"50\" data-start=\"324.24255319149\" data-end=\"333.36979591837\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What Priya is going through, and Jonas as well, is something many colleagues experience after a moment that neither of them planned or wanted.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"51\" data-start=\"333.36979591837\" data-end=\"335.92\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The incident itself may have lasted minutes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"52\" data-start=\"336.48\" data-end=\"339.37204301075\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Its aftermath has stretched across weeks.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"53\" data-start=\"339.37204301075\" data-end=\"340.78279569892\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">That is not unusual.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"54\" data-start=\"340.78279569892\" data-end=\"346.09632653061\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Ruptures in trust do not resolve on the same timeline as the events that caused them.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"55\" data-start=\"346.09632653061\" data-end=\"358.63578947368\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This service we offer is here for exactly this kind of situation, where direct dialogue feels impossible, where the distance between two colleagues has grown wider than either of them knows how to cross alone.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"56\" data-start=\"358.63578947368\" data-end=\"361.73714285714\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:58<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Sometimes you may not have a clear outcome in mind.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"57\" data-start=\"361.73714285714\" data-end=\"366.88\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">You only need to contact us, and we will help you find the path from there.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comunicaci\u00f3n estructurada y confidencial entre las partes cuando a\u00fan no es posible entablar una conversaci\u00f3n directa.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2329,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2737","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Diplomacia de lanzadera - Oficina del Ombudsman para los Fondos y Programas de las Naciones Unidas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpombudsman.org\/es\/como-ayudamos\/diplomacia-de-lanzadera\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diplomacia de 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