{"id":2407,"date":"2026-08-15T18:59:02","date_gmt":"2026-08-15T22:59:02","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/mision-y-terminos-de-referencia\/"},"modified":"2026-11-07T16:43:24","modified_gmt":"2026-11-07T21:43:24","slug":"mision-y-terminos-de-referencia","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/mision-y-terminos-de-referencia\/","title":{"rendered":"Misi\u00f3n y T\u00e9rminos de referencia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2407\" class=\"elementor elementor-2407 elementor-1049\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253641f e-flex e-con-boxed e-con e-parent\" data-id=\"253641f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8b1279 elementor-widget elementor-widget-text-editor\" data-id=\"e8b1279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestra Oficina presta servicios confidenciales e informales de resoluci\u00f3n de disputas al personal del PNUD, el UNFPA, UNICEF, UNOPS y ONU Mujeres. Ofrecemos un espacio seguro y neutral para hablar sobre preocupaciones en el lugar de trabajo y explorar opciones para abordar los conflictos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c8b20 elementor-widget elementor-widget-text-editor\" data-id=\"47c8b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestra Oficina, que abri\u00f3 en 2002, opera de forma independiente de la administraci\u00f3n y no toma partido en las disputas. Escuchamos sus preocupaciones y le apoyamos para identificar maneras constructivas de abordar los problemas en el lugar de trabajo. Esto puede incluir aclarar pol\u00edticas y procedimientos, explorar posibles opciones, mediar en disputas, investigar informaci\u00f3n pertinente o ponerle en contacto con otros recursos adecuados dentro de la organizaci\u00f3n.<\/p><p>Adem\u00e1s de apoyar a las personas, ayudamos a identificar problemas sist\u00e9micos que afectan al lugar de trabajo y formulamos recomendaciones para abordar las causas profundas del conflicto en las organizaciones a las que prestamos servicio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af74391 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"af74391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352d50e elementor-widget elementor-widget-heading\" data-id=\"352d50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T\u00e9rminos de referencia<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e20017 e-grid e-con-full e-con e-child\" data-id=\"5e20017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-32818b4 e-con-full e-flex e-con e-child\" data-id=\"32818b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-62094f0 e-con-full e-flex e-con e-child\" data-id=\"62094f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49d8ac2 elementor-widget elementor-widget-text-editor\" data-id=\"49d8ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e9rminos de referencia de la Oficina del Ombudsman de las Naciones Unidas y Servicios de Mediaci\u00f3n, actualizados en 2016<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fba77cd elementor-widget elementor-widget-button\" data-id=\"fba77cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2017\/06\/Final-TOR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descargar (ingl\u00e9s)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf458c elementor-widget elementor-widget-button\" data-id=\"dbf458c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fpombudsman.org\/wp-content\/uploads\/2017\/06\/Terms-of-Reference-FR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descargar (franc\u00e9s)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un\/a Ombudsman en las Naciones Unidas ayuda al personal a resolver conflictos en el lugar de trabajo de manera informal y confidencial, con el objetivo de mantener un entorno laboral armonioso.<\/p>\n","protected":false},"author":1,"featured_media":1869,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2407","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"35"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Misi\u00f3n y T\u00e9rminos de referencia - Oficina del Ombudsman para los Fondos y Programas de las Naciones Unidas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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