{"id":2389,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/como-ayudamos\/escucha-y-analisis-de-opciones\/"},"modified":"2026-11-07T16:42:15","modified_gmt":"2026-11-07T21:42:15","slug":"escucha-y-analisis-de-opciones","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/como-ayudamos\/escucha-y-analisis-de-opciones\/","title":{"rendered":"Escucha y an\u00e1lisis de opciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2389\" class=\"elementor elementor-2389 elementor-817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed8402 e-flex e-con-boxed e-con e-parent\" data-id=\"4ed8402\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1e021 elementor-widget elementor-widget-text-editor\" data-id=\"2b1e021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Oficina del Ombudsman es un espacio confidencial y neutral donde puede hablar libremente sobre cualquier inquietud laboral, sin temor a juicios ni represalias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b834b31 elementor-widget elementor-widget-text-editor\" data-id=\"b834b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De acuerdo con el Mandato de la Oficina (ST\/SGB\/2016\/7), ning\u00fan funcionario que solicite y procure una resoluci\u00f3n informal de un conflicto ser\u00e1 objeto de represalia alguna, ya sea bajo amenaza o de forma efectiva. Si algo en el trabajo le preocupa, no tiene por qu\u00e9 afrontarlo a solas.<\/p><p>Cuando se ponga en contacto con nuestra Oficina, se asignar\u00e1 su caso a un miembro de nuestro equipo, quien se reunir\u00e1 con usted en persona o de forma virtual. Le escuchar\u00e1 atentamente y se tomar\u00e1 el tiempo necesario para comprender su situaci\u00f3n, incluyendo no solo los hechos, sino tambi\u00e9n c\u00f3mo le est\u00e1n afectando.<\/p><p>A partir de ah\u00ed, el miembro asignado le ayudar\u00e1 a explorar las opciones disponibles para abordar su inquietud. No se trata de decirle qu\u00e9 debe hacer, sino de ayudarle a obtener claridad, considerar diferentes perspectivas y comprender las posibles v\u00edas de actuaci\u00f3n, tanto informales como formales. Los posibles resultados de cada opci\u00f3n tambi\u00e9n se analizan de manera confidencial.<\/p><p>La Oficina del Ombudsman no toma partido, no toma decisiones por usted y no rinde cuentas a la direcci\u00f3n. Lo que usted comparta es confidencial. La \u00fanica excepci\u00f3n a la confidencialidad estricta es cuando, seg\u00fan determine la Oficina, parezca existir un riesgo inminente de da\u00f1o grave y no haya otra opci\u00f3n razonable para gestionar el asunto de forma confidencial.<\/p><p><em>La siguiente historia en audio ilustra este servicio a trav\u00e9s de un caso pr\u00e1ctico.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8b599 elementor-widget elementor-widget-shortcode\" data-id=\"7a8b599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-listening-and-discussing-options\">\n\t\t<p class=\"omb-service-audio-eyebrow\">Relato en audio<\/p>\n\t\t<h2 id=\"omb-service-audio-listening-and-discussing-options\">Cuando la confianza empieza a desvanecerse<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-listening-and-discussing-options\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Listening%20and-Options%20-%20When%20Trust%20Begins%20to%20Fade.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/listening-and-discussing-options.vtt\" srclang=\"en\" label=\"Ingl\u00e9s\">\n\t\t\t\t\t\t\t\tSu navegador no es compatible con el reproductor de audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Listening%20and-Options%20-%20When%20Trust%20Begins%20to%20Fade.mp3\">Descargue el archivo de audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-listening-and-discussing-options\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-listening-and-discussing-options\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Cerrar transcripci\u00f3n sincronizada<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-listening-and-discussing-options\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcripci\u00f3n sincronizada<\/p>\n\t\t\t\t\t\t\t<p>Seleccione cualquier frase para reproducir el audio desde ese momento.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcripci\u00f3n del audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"11.5\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNICEF, UNFPA, UNOPS, and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"11.5\" data-end=\"17.9\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:11<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"17.9\" data-end=\"26.8\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case, or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"26.8\" data-end=\"29.7\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Daniel is the visitor to our office.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"29.7\" data-end=\"33\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I have been with the organization for almost four years.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"33\" data-end=\"38.3\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I came in as a program associate and over time I built up a real portfolio.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"38.3\" data-end=\"42\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was leading coordination on two active projects.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"42\" data-end=\"49.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was part of the planning cycle for our unit and I had regular one-on-ones with my supervisor where I felt genuinely valued.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"49.6\" data-end=\"59.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Then about six months ago we got a new supervisor and slowly, so slowly that at first I thought I was imagining it, things started to change.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"59.6\" data-end=\"65.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The projects I used to lead were reassigned, just quietly, without explanation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"65.6\" data-end=\"68.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We&#039;re redistributing workload, I was told.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"68.6\" data-end=\"72.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">But I noticed that my colleagues weren&#039;t seeing the same redistribution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"72.6\" data-end=\"75.6\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:12<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I stopped being invited to certain planning meetings.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"75.6\" data-end=\"81.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When I asked about it, I was told it had been an oversight, but it kept happening.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"81.1\" data-end=\"83.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The hardest part is the silence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"83.1\" data-end=\"90.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:23<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My supervisor barely speaks to me when we do interact, it&#039;s brief, transactional, almost cold.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"90.1\" data-end=\"99.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I&#039;ve tried to start conversations, to check in, to ask for feedback, but I get very little back, and in that silence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"99.1\" data-end=\"103.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My mind fills in the gaps and what it fills them with is not good.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"103.1\" data-end=\"107.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:43<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I started wondering, does my supervisor think I&#039;m not performing?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"107.1\" data-end=\"110.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Have I done something wrong without realizing it?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"110.1\" data-end=\"111.50021978022\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Am I being managed out?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"111.50021978022\" data-end=\"116.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Because here&#039;s what really keeps me up at night, I&#039;m on a fixed term contract.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"116.1\" data-end=\"119.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:56<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It comes up for renewal in eight months.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"119.1\" data-end=\"123.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:59<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">My supervisor has a direct influence on that process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"123.1\" data-end=\"134.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So, every week that passes with few responsibilities and less communication, I feel more and more like my contract is slipping away, with no way for me to stop it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"134.1\" data-end=\"136.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:14<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t know what to do.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"136.1\" data-end=\"139.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I didn&#039;t want to escalate formally because I don&#039;t have proof of anything.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"139.1\" data-end=\"144.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I was just afraid, and so, eventually, I came here.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"144.1\" data-end=\"146.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Ombudsman perspective.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"146.1\" data-end=\"153.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Daniel&#039;s story is one we hear in different forms, but with a recognizable thread running through it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"153.1\" data-end=\"158.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A shift in a supervisory relationship that is gradual, difficult to name.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"158.1\" data-end=\"167.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">An unsettling precisely because it operates in the space of what is not said and not done, rather than an explicit conflict.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"167.1\" data-end=\"176.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What Daniel is experiencing touches on a common concern raised with our office, the erosion of trust between a staff member and their supervisor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"176.1\" data-end=\"187.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:56<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This can take many forms, such as reduced responsibilities, reduced communication, exclusion from meetings, or diminished visibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"187.1\" data-end=\"196.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">While none of these alone may constitute a policy violation, together they create a working environment that can have serious consequences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"196.1\" data-end=\"200.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What can happen if this situation is left unaddressed?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"36\" data-start=\"200.1\" data-end=\"204.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:20<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">For the individual, the impact is often multi-layered.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"37\" data-start=\"204.1\" data-end=\"207.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:24<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There is the professional dimension.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"38\" data-start=\"207.1\" data-end=\"216.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Being sidelined from substantive work affects visibility, skill development, and professional reputation within the organization.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"39\" data-start=\"216.1\" data-end=\"220.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Over time, this can become self-reinforcing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"40\" data-start=\"220.1\" data-end=\"229.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If a staff member is not being given meaningful work, others may begin to perceive them as less central to the team, regardless of the reason.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"41\" data-start=\"229.1\" data-end=\"232.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There is also a psychological dimension.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"42\" data-start=\"232.1\" data-end=\"247.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:52<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ambiguity of Daniel&#039;s situation, not knowing whether his perception is accurate, not knowing what he may have done, not being able to have a real conversation with his supervisor creates a state of uncertainty.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"43\" data-start=\"247.1\" data-end=\"255.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:07<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Research on workplace dynamics consistently shows that uncertainty is one of the most damaging factors for wellbeing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"44\" data-start=\"255.1\" data-end=\"266.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It generates anxiety, erodes self-confidence, and can lead to disengagement, withdrawal, and in some cases, physical symptoms of stress.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"45\" data-start=\"266.1\" data-end=\"272.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And then there is the practical dimension Daniel raised himself, the contract renewal.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"46\" data-start=\"272.1\" data-end=\"282.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">When there is a rupture, or even a perceived rupture, in the supervisory relationship, this becomes a real and legitimate source of concern.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"47\" data-start=\"282.1\" data-end=\"290.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If the situation is not addressed, Daniel risks arriving at his renewal period in a position of professional invisibility.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"48\" data-start=\"290.1\" data-end=\"301.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:50<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Without having had the chance to understand, or repair the relationship, and without anyone outside of his immediate supervisor having a full picture of his contributions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"49\" data-start=\"301.1\" data-end=\"303.22121212121\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">So what options are available?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"50\" data-start=\"303.22121212121\" data-end=\"308.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Office of the Ombudsman does not prescribe a single path forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"51\" data-start=\"308.1\" data-end=\"314.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our role is to help personnel, like Daniel, regardless of the contract type.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"52\" data-start=\"314.1\" data-end=\"323.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:14<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Understand and evaluate the range of options available to them, in full confidentiality, and without any obligation to act.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"53\" data-start=\"323.1\" data-end=\"326.72105263158\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:23<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Here is how we think through that together.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"54\" data-start=\"326.72105263158\" data-end=\"331.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 1. Structured self-reflection and preparation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"55\" data-start=\"331.1\" data-end=\"338.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:31<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Sometimes visitors come to the office seeking a sounding board to safely discuss their perspectives in a confidential manner.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"56\" data-start=\"338.1\" data-end=\"349.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In other cases, visitors are overwhelmed by their situation, in which case the most useful first step is gaining clarity on one&#039;s own perceptions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"57\" data-start=\"349.1\" data-end=\"353.15397959184\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help a visitor map the situation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"58\" data-start=\"353.15397959184\" data-end=\"361.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">5:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What has changed, when, and how, and examine it from multiple angles encouraging alternative perspectives on the issue.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"59\" data-start=\"361.1\" data-end=\"368.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:01<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This can reveal patterns, but it can also surface assumptions that may not be accurate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"60\" data-start=\"368.1\" data-end=\"375.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This kind of structured reflection often prepares someone to engage more effectively with whatever comes next.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"61\" data-start=\"375.1\" data-end=\"381.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 2. Preparing for a direct conversation with a supervisor through coaching.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"62\" data-start=\"381.1\" data-end=\"390.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:21<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In many cases, a well-prepared and professionally framed conversation with a supervisor can open a channel that has become blocked.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"63\" data-start=\"390.1\" data-end=\"399.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our team can share techniques and tools to prepare you for these challenging conversations, while also building skills for future ones.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"64\" data-start=\"399.1\" data-end=\"402.72105263158\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This does not mean confronting or accusing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"65\" data-start=\"402.72105263158\" data-end=\"407.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It means being able to say, calmly and specifically.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"66\" data-start=\"407.1\" data-end=\"415.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">I&#039;ve noticed some changes in my workload and involvement, and I would like to understand how I can best contribute going forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"67\" data-start=\"415.1\" data-end=\"420.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">6:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help with the framing, the timing, and the approach.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"68\" data-start=\"420.1\" data-end=\"429.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Breakdowns in relationship stem from misperception, lack of communication, or assumptions that have never been tested.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"69\" data-start=\"429.1\" data-end=\"435.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:09<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A direct conversation, handled well, can sometimes reset a relationship.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"70\" data-start=\"435.1\" data-end=\"440.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:15<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 3. Seeking a facilitated dialogue through a mediation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"71\" data-start=\"440.1\" data-end=\"449.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:20<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">One of the services offered by the Office of the Ombudsman is the facilitation of a structured dialogue between two parties, in Daniel&#039;s case.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"72\" data-start=\"449.1\" data-end=\"452.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Between him and his supervisor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"73\" data-start=\"452.1\" data-end=\"460.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation involves a neutral third party who helps create a structured space for both sides to speak and to listen.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"74\" data-start=\"460.1\" data-end=\"469.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:40<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation is voluntary, and we would need the consent of the visitor as well as the consent of the other party to initiate the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"75\" data-start=\"469.1\" data-end=\"477.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:49<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">This option can be particularly valuable when direct communication has broken down or feels too risky to initiate a loan.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"76\" data-start=\"477.1\" data-end=\"484.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">7:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The mediator does not take sides, does not make judgements, and does not report the outcome to management.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"77\" data-start=\"484.1\" data-end=\"490.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:04<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The goal is to open a channel, to allow both parties to express their perspectives.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"78\" data-start=\"490.1\" data-end=\"499.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Surface misunderstandings that may have accumulated over time, and explore whether there is a path toward a more functional working relationship.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"79\" data-start=\"499.1\" data-end=\"505.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:19<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Mediation works best when both parties are willing to engage in good faith.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"80\" data-start=\"505.1\" data-end=\"511.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:25<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The ombudsman can help Daniel think through whether this feels like a realistic option in his situation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"81\" data-start=\"511.1\" data-end=\"516.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:31<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">How to approach his supervisor about it, and what to expect from the process.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"82\" data-start=\"516.1\" data-end=\"521.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is not about assigning blame or reaching a formal agreement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"83\" data-start=\"521.1\" data-end=\"527.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is about restoring enough communication and mutual understanding to move forward.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"84\" data-start=\"527.1\" data-end=\"531.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Option 4. Understanding the formal channels.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"85\" data-start=\"531.1\" data-end=\"537.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The Office of the Ombudsman is an informal resource, and our conversations are confidential.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"86\" data-start=\"537.1\" data-end=\"545.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">8:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">However, part of our role is to ensure that staff members are fully informed about the formal channels available to them.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"87\" data-start=\"545.1\" data-end=\"548.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We do not recommend or discourage these routes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"88\" data-start=\"548.1\" data-end=\"558.59438202247\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:08<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We make sure that the person in front of us understands what exists and what each path involves, so that any decision they make is an informed one.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"89\" data-start=\"558.59438202247\" data-end=\"562.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">There may be other options based on the specifics of the case.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"90\" data-start=\"562.1\" data-end=\"566.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These are just some examples of what our office may discuss with you.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"91\" data-start=\"566.1\" data-end=\"568.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A final thought.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"92\" data-start=\"568.1\" data-end=\"573.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What brings people to the ombudsman&#039;s office is rarely a single dramatic event.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"93\" data-start=\"573.1\" data-end=\"577.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:33<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is more often the accumulation of small things.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"94\" data-start=\"577.1\" data-end=\"578.95319148936\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:37<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A gradual silencing.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"95\" data-start=\"578.95319148936\" data-end=\"582.65957446809\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">A slow erosion of belonging and purpose.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"96\" data-start=\"582.65957446809\" data-end=\"586.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">And what brings them relief is not always a solution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"97\" data-start=\"586.1\" data-end=\"589.1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">9:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Often it is first being heard.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un espacio confidencial y neutral para tratar inquietudes laborales, obtener claridad y explorar posibles v\u00edas de soluci\u00f3n.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2329,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2389","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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