{"id":2353,"date":"2026-08-04T21:15:08","date_gmt":"2026-08-05T01:15:08","guid":{"rendered":"https:\/\/ombudsman.creatrix.ca\/como-ayudamos\/comentarios-sobre-tendencias-sistemicas\/"},"modified":"2026-11-07T16:42:13","modified_gmt":"2026-11-07T21:42:13","slug":"comentarios-sobre-tendencias-sistemicas","status":"publish","type":"page","link":"https:\/\/fpombudsman.org\/es\/como-ayudamos\/comentarios-sobre-tendencias-sistemicas\/","title":{"rendered":"Comentarios sobre tendencias sist\u00e9micas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2353\" class=\"elementor elementor-2353 elementor-821\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f71acd0 e-flex e-con-boxed e-con e-parent\" data-id=\"6f71acd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bad5c63 elementor-widget elementor-widget-text-editor\" data-id=\"bad5c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De conformidad con nuestros T\u00e9rminos de Referencia, nuestra Oficina identificar\u00e1, analizar\u00e1 e informar\u00e1 sobre cuestiones sist\u00e9micas de car\u00e1cter general y formular\u00e1 recomendaciones para mejorar las pol\u00edticas, los procedimientos, los sistemas y las estructuras de la organizaci\u00f3n correspondiente, sin vulnerar la confidencialidad ni el anonimato.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39fa3bda elementor-widget elementor-widget-text-editor\" data-id=\"39fa3bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"omb-service-layout\"><div class=\"omb-service-copy\"><p>En este contexto, la labor de la Oficina del Ombudsman va m\u00e1s all\u00e1 de la resoluci\u00f3n de preocupaciones individuales en el lugar de trabajo. Cada caso que pasa por nuestra Oficina aporta informaci\u00f3n no solo sobre las personas, sino sobre la organizaci\u00f3n en su conjunto. Identificar esa informaci\u00f3n y actuar en consecuencia es una de las contribuciones m\u00e1s importantes que la Oficina del Ombudsman realiza para el PNUD, UNICEF, UNFPA, UNOPS y ONU Mujeres.<\/p><p>Como parte de su labor continua, la Oficina recopila y analiza de forma sistem\u00e1tica datos derivados de su gesti\u00f3n de casos. Este proceso permite a la Oficina ir m\u00e1s all\u00e1 de situaciones individuales e identificar temas recurrentes, patrones emergentes y condiciones estructurales que pueden estar generando conflictos en toda la organizaci\u00f3n. Se trata de cuestiones que quiz\u00e1 ning\u00fan miembro del personal o directivo pueda ver desde su propia perspectiva, pero que se hacen visibles cuando se analizan de forma agregada.<\/p><p>Las conclusiones recopiladas mediante este proceso se comparten con la alta direcci\u00f3n y la administraci\u00f3n en forma de retroalimentaci\u00f3n sist\u00e9mica y recomendaciones concretas. No se trata de observaciones sobre personas o casos espec\u00edficos; la confidencialidad se preserva en todo momento. M\u00e1s bien, son observaciones institucionales sobre las condiciones, pol\u00edticas, procesos o pr\u00e1cticas de gesti\u00f3n que pueden estar contribuyendo, a un nivel m\u00e1s profundo, a la tensi\u00f3n, la insatisfacci\u00f3n o el conflicto en el lugar de trabajo. El objetivo no es asignar culpas, sino apoyar a la organizaci\u00f3n para abordar las causas de ra\u00edz en lugar de gestionar los s\u00edntomas.<\/p><p>La Oficina del Ombudsman publica un informe anual que resume los datos de su gesti\u00f3n de casos, las principales tendencias y preocupaciones identificadas durante el a\u00f1o, y sus recomendaciones a la administraci\u00f3n. Este informe es una importante herramienta de transparencia, una forma de rendir cuentas sobre la labor de la Oficina y, al mismo tiempo, contribuir a una conversaci\u00f3n organizativa m\u00e1s amplia sobre las condiciones que permiten a las personas prosperar profesionalmente.<\/p><p>Puede consultar nuestras conclusiones, tendencias y recomendaciones m\u00e1s recientes visitando nuestros <a href=\"https:\/\/fpombudsman.org\/index.php\/reports\/\" data-wplink-url-error=\"true\">Informes anuales<\/a>.<\/p><p>Adem\u00e1s de nuestro informe anual, tambi\u00e9n proporcionamos retroalimentaci\u00f3n sist\u00e9mica y de equipo de otras maneras, incluidas observaciones y recomendaciones a la direcci\u00f3n al final de nuestras misiones presenciales, tras identificar algunas tendencias o preocupaciones repetidas.<\/p><p><em>La historia de audio que figura a continuaci\u00f3n da vida a este servicio mediante un escenario ilustrativo de un caso.<\/em><\/p><\/div>\t<section class=\"omb-service-audio-card\" aria-labelledby=\"omb-service-audio-feedback-on-systemic-trends\">\n\t\t<p class=\"omb-service-audio-eyebrow\">Relato en audio<\/p>\n\t\t<h2 id=\"omb-service-audio-feedback-on-systemic-trends\">En desigualdad de condiciones<\/h2>\n\t\t\t\t\t\t\t\t<audio id=\"omb-service-player-feedback-on-systemic-trends\" class=\"omb-service-audio-player\" controls preload=\"metadata\">\n\t\t\t\t<source src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Feedback%20on-systemic%20trends%20-An%20Uneven%20Playing%20Field.mp3\" type=\"audio\/mpeg\">\n\t\t\t\t\t\t\t\t\t<track kind=\"captions\" src=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/transcripts\/feedback-on-systemic-trends.vtt\" srclang=\"en\" label=\"Ingl\u00e9s\">\n\t\t\t\t\t\t\t\tSu navegador no es compatible con el reproductor de audio. <a href=\"https:\/\/fpombudsman.org\/wp-content\/themes\/ombudsman\/assets\/audios\/Feedback%20on-systemic%20trends%20-An%20Uneven%20Playing%20Field.mp3\">Descargue el archivo de audio<\/a>.\t\t\t<\/audio>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"omb-service-transcript\" data-omb-transcript data-player-id=\"omb-service-player-feedback-on-systemic-trends\">\n\t\t\t\t\t<div class=\"omb-service-transcript-actions\">\n\t\t\t\t\t\t<button class=\"omb-service-transcript-toggle\" type=\"button\" aria-expanded=\"true\" aria-controls=\"omb-service-transcript-feedback-on-systemic-trends\">\n\t\t\t\t\t\t\t<span data-transcript-toggle-label>Cerrar transcripci\u00f3n sincronizada<\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m3 6 5 5 5-5\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.8\"\/><\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"omb-service-transcript-feedback-on-systemic-trends\" class=\"omb-service-transcript-panel\">\n\t\t\t\t\t\t<p class=\"screen-reader-text\" aria-live=\"polite\" data-transcript-status><\/p>\n\t\t\t\t\t\t<div class=\"omb-service-transcript-intro\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<p class=\"omb-service-transcript-live\"><span><\/span>Transcripci\u00f3n sincronizada<\/p>\n\t\t\t\t\t\t\t<p>Seleccione cualquier frase para reproducir el audio desde ese momento.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<ol class=\"omb-service-transcript-cues\" aria-label=\"Transcripci\u00f3n del audio\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"0\" data-start=\"0\" data-end=\"11\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:00<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The following is an illustrative audio case study produced by the Office of the Ombudsman for UNDP, UNFPA, UNOPS and UN Women.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"1\" data-start=\"11\" data-end=\"18\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:11<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The narrative was developed from composite themes and patterns of concern observed by our expert team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"2\" data-start=\"18\" data-end=\"27\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">It is meant for illustrative purposes only and does not represent any actual person, case or specific organizational unit.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"3\" data-start=\"27\" data-end=\"44\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:27<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In the period following the introduction of a revised organizational travel policy, our office began to receive visits from a number of staff members, each coming separately and independently, with no knowledge of each other&#039;s conversations with us, who are describing a remarkably similar experience.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"4\" data-start=\"44\" data-end=\"51\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:44<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The new policy had granted managers greater discretion to approve or decline requests for learning and development travel.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"5\" data-start=\"51\" data-end=\"57\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:51<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In recognition of budget pressures and the organization&#039;s sustainability commitments.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"6\" data-start=\"57\" data-end=\"65\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">0:57<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The guidance was intentionally flexible, designed to allow managers to exercise judgment in their specific contexts.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"7\" data-start=\"65\" data-end=\"70\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">In practice, however, staff members were coming to us with a growing sense of unease.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"8\" data-start=\"70\" data-end=\"82\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:10<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Some had submitted requests to attend activities directly relevant to their areas of work and had been declined, or redirected to virtual participation, without receiving a clear explanation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"9\" data-start=\"82\" data-end=\"92\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Others had later learned informally that colleagues in comparable roles within the same or similar teams had attended the same events without difficulty.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"10\" data-start=\"92\" data-end=\"94\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:32<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The requests had looked similar.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"11\" data-start=\"94\" data-end=\"96\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">The outcomes had not.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"12\" data-start=\"96\" data-end=\"98\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:36<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What this pattern tells us?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"13\" data-start=\"98\" data-end=\"107\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:38<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Taken on its own, each of these conversations could reflect the ordinary variation that comes with any policy involving managerial discretion.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"14\" data-start=\"107\" data-end=\"115\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">No two situations are exactly alike, and managers work under different budget constraints, team priorities, and workload pressures.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"15\" data-start=\"115\" data-end=\"123\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">1:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Flexibility in how a policy is applied is not in itself a problem, and in many cases, it could serve the organization well.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"16\" data-start=\"123\" data-end=\"136\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:03<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">At the same time, when similar experiences are reported across different parts of the organization, by staff in comparable roles who have had no contact with one another, it becomes useful to look at the pattern as a whole.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"17\" data-start=\"136\" data-end=\"142\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:16<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What is intended as flexibility can, in practice, be perceived as inconsistency?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"18\" data-start=\"142\" data-end=\"148\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:22<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Were the reasons for a decision are not shared, or the criteria are not visible to those affected?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"19\" data-start=\"148\" data-end=\"154\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:28<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">That inconsistency may also be experienced as inequity, even when none was intended.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"20\" data-start=\"154\" data-end=\"159\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:34<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These are the kinds of patterns our office is well placed to observe and bring forward for reflection.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"21\" data-start=\"159\" data-end=\"162\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:39<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">How our office responds to this?<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"22\" data-start=\"162\" data-end=\"173\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our role in a situation like this includes bringing our observations to the leadership of the organization&#039;s concerned, as part of the systemic feedback that is a core function of our mandate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"23\" data-start=\"173\" data-end=\"186\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">2:53<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We would describe what we have observed, that the revised travel policy, as currently implemented, appears to be generating experiences of inconsistency and opacity that are affecting staff morale and trust.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"24\" data-start=\"186\" data-end=\"192\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:06<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We would note that the issue does not appear to be the policy&#039;s intent, but rather the absence of clear.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"25\" data-start=\"192\" data-end=\"198\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:12<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Visible criteria to guide its application and the absence of transparent communication when requests are declined.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"26\" data-start=\"198\" data-end=\"206\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:18<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Our office does not investigate individual decisions, and does not adjudicate between staff members and their managers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"27\" data-start=\"206\" data-end=\"210\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:26<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We do not have decision-making powers, and we do not take sides.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"28\" data-start=\"210\" data-end=\"221\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:30<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">What we do is carry the pattern, responsibly and without identifying any individual who came to us, to the attention of those with the authority and the responsibility to act on it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"29\" data-start=\"221\" data-end=\"226\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:41<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">Observations on systemic issues are generally accompanied by recommendations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"30\" data-start=\"226\" data-end=\"235\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:46<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These might include the development of clearer guidance for managers on the criteria to be considered when evaluating learning and development travel requests.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"31\" data-start=\"235\" data-end=\"245\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">3:55<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">They might include a recommendation that decisions be accompanied by a brief written explanation, so that staff understand the reasoning and feel treated with respect regardless of the outcome.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"32\" data-start=\"245\" data-end=\"257\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:05<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">They might include a suggestion that the policy&#039;s application be monitored over time to identify whether patterns of approval and decline are distributed equitably across teams, roles and demographics.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"33\" data-start=\"257\" data-end=\"265\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:17<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">These recommendations are simply an invitation to the organization to look at what its own data is telling it and to respond accordingly.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"34\" data-start=\"265\" data-end=\"269\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:25<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">We hope this practical example has served you to better understand our role.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<button class=\"omb-service-transcript-cue\" type=\"button\" data-cue-index=\"35\" data-start=\"269\" data-end=\"274\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-time\">4:29<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"omb-service-transcript-text\">If you have any questions or comments, do not hesitate to contact us.<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conclusiones confidenciales derivadas de la gesti\u00f3n de casos que ayudan a identificar temas recurrentes y a respaldar un cambio institucional constructivo.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2329,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-ombudsman-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2353","page","type-page","status-publish","hentry"],"acf":{"omb_hero_position_x":"50","omb_hero_position_y":"50"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comentarios sobre 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