Publications

Office of the Ombudsman for United Nations Funds and Programmes (Buss, 2013)

The paper sets out a brief overview of the structure and mandate of the United Nations Ombudsman and Mediation Services (UNOMS) and describes in more detail the functions of one of its three pillars …

English (PDF)


 

Measuring the Impact of Organizational Conflict (Dihman, 2012)

Conflict is an inevitable phenomenon in organizational affairs, often necessary for participatory governance. It cannot be eliminated; however its negative impact can and should be contained. …

English (PDF)


 

Controlling Conflict Costs: The Business Case of Conflict Management (Buss, 2011)

Badly managed (negative) conflict in the workplace results in substantial financial, human and credibility costs to the organization, its employees and its clients. However, few organizations measure those costs. …

English (PDF)


 

Some Thoughts on Bullying in International Organizations (Lee, 2010)

From my study, I get a close-up view of the birds at the feeder on the table just outside the door. On a recent morning, there were as many as a dozen starlings chirping and hopping way as they breakfasted on the seeds, occasionally pushing one another around but not engaging in any major altercation. …

English (PDF)


 

Measuring and reducing the cost of conflict at work in UNHCR (Buss, 2009)

In organizations worldwide, including the Office of the United Nations High Commissioner for Refugees (UNHCR), employees are likely to answer with “Yes” when asked if they have ever faced one of the following situations in the workplace: …

English (PDF)